TK Maxx — Local services in Bath

I had one of the worst retail experiences I've ever encountered at TK Maxx Bath. I went in to collect an online order. The Click & Collect machine wasn't working, so I waited patiently - no staff approached. When I asked for help at the checkout, the store manager, Leah, insisted I go back and press the broken button again, even though she knew it wasn’t working. Eventually, she sent someone over, but her attitude was rude and dismissive throughout.

Later, I discovered a completely wrong item had been sent - I'd ordered a necklace but received a dress worth double the price. When I returned to the store, Leah refused to process the return and accused me of possibly swapping the item myself because I hadn't opened the parcel in-store, a "policy" I believed was not of TK Maxx. She even threatened to take the item without issuing any refund. I was shocked by both the accusation and her hostile tone.

Only after phoning TK Maxx customer service and having them speak directly to another staff member was the return finally processed. The other staff were helpful, but Leah’s behaviour was unprofessional, confrontational, and completely unacceptable for someone in a managerial role.

As a long-time TK Maxx customer, I’m extremely disappointed and hope the company addresses this serious lapse in...

Best products are available in Bath Store, when I was waiting to pay, asked the woman who was wearing white jumper with a Romanian accent, who was helping the operation of the waiting customers for payments; how long you reckon it will take until I reach the toll as there was a train to catch. She snapped at me in a very unprofessional way saying you should plan your shopping it’s not her problem. She made very rude body language and also kept on insulted and mock at me for asking that question. I asked her name she said it’s Amelia. I doubt she gave the correct name. That’s why I had to describe her. Dark hair, wearing a white jumper, hair tight back as knot, the date 10th of December 2022 between 3:10 pm to 3:30 pm.

This staff member should work in back office and not worth of dealing with customer relation duties.

I come to Bath very often and I’m a repeating customer and I was very excited until she snapped at me and made me feel very uncomfortable in a very rude manner. I didn’t want to spend my money in the store, ended up leaving without...

Today (20/01/2025) at 12:46PM

Best Place For Housing Products (Great Professionality & Great Value For Money): Staff our welcoming & effective from start to the end of the customer experience.

I write to express my sincere heartfelt appreciation & gratitude for Harriet (General Assistant) highly professional & competent services, provided in both a friendly and accessible manner when it came to helping me find the right "Bathroom Accessories".

In addition, I would absolutely recommend in particular Harriet (General Assistant) who was clinically efficient and punctilious throughout my customer query [finding perfect solution to said specific question].

Furthermore, I would strongly recommend "TKMax Department Store, 23 High St, Bath BA1 5AJ" duo, to their distinguished knowledge on providing answers or solutions to every customer query. Harriet in particular, provided well informed customer support from start to finish.

TKMax Department Store, 23 High St, Bath BA1 5AJ are the embodiment of...