Marks & Spencer — Local services in Great Britain

Generally okay, I pop in most of the time after work when I'm in Truro but recently, I've been in and I have popped into what I assume is the sort of feeding/infant changing room which I would've expected to have been cleaner.

The changing area was quite messy, bins full with smelly nappies inside (not something you should be able to smell so strongly meaning they likely need emptying more frequently particularly in the summer season when it's busier) and the changing mat/table looked like it had poop smears on it.

The above isn't the fault of M&S themselves but I was disappointed that I couldn't go to a member of staff and make them aware because the customer service till was empty and I couldn't find someone to mention this to.

The female toilets are generally alright as well but need a little more maintenance, the store itself is alright, quite well stocked overall which gives a variety of choice and the baby/kids clothing section has a decent range of products.

I was rather annoyed and surprised to have picked up a box of chocolates for a friend as a gift which were just over a month out of date, it was the first box I picked up off of the shelf too but I didn't notice until I got home.

Those chocolates may have been alright but I had to return them and whilst I did get an in store credit voucher, I don't pop into Truro enough to have swapped them for something that was in date at the time so couldn't give what I wanted as a gift for a relative I bought them for so wasn't too happy with that.

Their Café is alright but quite expensive for what you get... there isn't too much choice either.

I feel if they offered a slightly wider variety of meals and snacks, I think they'd get a bit more custom and more people popping in for visits with relatives or friends etc, you are paying the equivalent of Costa prices for very...

I would like to express my sincere gratitude to the lady in the lingerie department in Truro, lovely lady short dark hair, wearing spectacles and a measuring tape as a necklace! I’m in my 40’s and I have never been measured for my bra size, today I went with the intent of purchasing bras at the size I thought I always was, after 4 sets of trying on, I asked whether there was any fitting/measuring appointments, the assistant gave me a slot within 30mins, I was anxious to being measured. The lady that measured was polite, reassuring and discreet. After measuring the lady went and came back with bras to try, the first bra which she helped fit was THE most comfortable bra I have ever had the pleasure to wear, looking in the mirror I felt and looked amazing, the lady informed me my size and I was blow away that I had been wearing completely the wrong size for so very long, I was actually tearing up as I couldn’t believe how comfortable I felt. I want to thank that lady with the measuring tape necklace, you have changed...

To the lady serving at approx 9:40 this morning (08/07/2025), remember customers are allowed to come in and order drinks, at a cafe. I was stood waiting (no queue) for a couple of minutes, and when I decided to approach due to her not acknowledging me at all, she said ‘are you alright?’ as if I shouldn’t be there, which made me think should I even be there, is it open? I asked whether they were open and I was met with a cold ‘yes’. I was confused as she wasn’t prompting me for my order, I said ‘do I order here?’ and again, another cold ‘yes’ as if I had interrupted her or should not be there all together. All of that, and I couldn’t even get my drink due to no ice! That’s obviously not her fault, but I would say being polite and friendly is key in a customer facing job, and she lacks both qualities. Please do...