Rue B — Local services in Great Britain

I don’t feel like giving my experience with this shop even one star, but there isn’t an option for minus unfortunately. I am really upset and disappointed with the total absence of customer care I received at Rue B in York. I bought a charming sterling silver bangle there in 2015. I paid £132 and expected to “enjoy it for years to come” (to quote the leaflet that came with it). It also came with an Our Quality Guarantee certificate I was most disappointed when after 3 years 2 cracks appeared in the bracelet. I took it to two different jewellers with the idea of repairing it, however after examination they both told me it was irreparable as the silver had a weakness and I should take it back to where I purchased it and that I should be offered a replacement. I duly took their advice and went back to the shop and explained the situation to two staff members who agreed I should leave it with them and they would show it to the manager or owner , (not quite sure which).I had the original receipt, and the box it came in with the quality guarantee . I received a call later that afternoon from a man named Neil who straightaway informed I had been very rude and aggressive with the staff - I couldn’t believe what I was hearing as at no time had their been any aggression!! At first I thought he must have mistaken me for another customer. He went on to say that I had a nerve to bring the item back into his shop when it looked as though it had been run over by a bus and accused me of not looking after it. I had looked after it, just as I do with my other pieces of jewellery. I had a friend with me when I had dropped the bracelet off and neither of us could believe or understand why this man was so angry. If he wasn’t prepared to replace the bracelet he could have said so politely. Maybe he was having a bad day but no need to take it out on the customer. When I returned to collect my bracelet I was told “Neil” was upstairs but wouldn’t see me and the two staff members who served me pleasantly enough before were now quite hostile and then also accused the friend who had been with of also being aggressive! This was unbelievable as she wasn’t involved. I still can’t believe or understand what happened but one things for certain I won’t be shopping there again as I do believe in customer care, respect...

The only place I will ever buy my jewellery from!!! I lived in York as a student and now I have moved back home will continue to order their jewellery online (which came super quickly). All of my earrings are from Rue B and the quality is amazing (I never take them out either!), the range of jewellery is incredible and I am someone who is extremely picky when choosing earrings. There is truly something for everyone

Staff are also super kind and helpful and will help you choose the right sized...

My sister and I have been in here this morning and had the assistance of a very helpful young lady called Ruby. Excellent product knowledge, friendly and non-imposing. Purchased some unique and quirky sterling silver gifts for friends and family and delighted with purchases. Purposefully visited this shop today while in York to pick up gifts due to previous good experiences. Brilliant selection. Fair prices. High quality. Excellent service. Thank you to Ruby for her help today....