Five Guys Burgers and Fries York — Restaurant in England

Visited 23th August. Woeful COVID management. Tasty but expensive food.

COVID issues numerous: customers are queuing closely without face masks; no control of the amount of people let in and out; ineffective signage; very busy on the Saturday; 9/10 customers not wearing masks but this restaurant resembles a takeaway so you’d have thought masks would be encouraged/used until customers are sat at tables; Hand sanitizer station ignored; hygiene of seating areas poor on the day I visited - tables left uncleared and therefore unsanitised; no tables and chairs removed to create spacing nor screening provided - you sit shoulder to shoulder with fellow customers; You are given a drinks cup to full with drink at a ‘communal’ drinks dispenser with a touchscreen. NO contact tracing in place on the day I visited.

They’ve taken more care to artfully stack sacks of spuds in the window and write on a black board which farmer they bought the spuds off than they have considering sufficient measures to put in place to ensure safe opening.

Basically this place was packed to the rafters.

Makes you wonder about food hygiene procedures when the place is so unprepared for trading during a pandemic.

Food tasty and freshly cooked. Lots of fries - far more than you can eat in fact. ‘Free’ refills on drinks.

Charges restaurant food prices but serves fast food....nice concept of choosing fillings for your burger. The ingredients used are quality. I think for this price I’d expect full table service and plates not wasteful packaging- a la Wimpy!

I’d eat there again when COVID is less of an issue but they seriously need to...

Horrible service 0 star rating and will never go here in future.

Extremely rude and unprofessional staff I have no words to explain the experience with Five guys for the first time we had this experience from the staff who was cooking and preparing the food for the customer. As my friend had ordered 1 sandwich and extra fries 🍟 it takes 30 mints to get the order. When there is no waiting for any customer. The staff intentionally didn’t prepare her order on time and they are doing gossip about her it’s due to because she is from India. We have mentioned the time and order number and date everything in the picture. Please take appropriate actions towards your staff behaviour on customers.

My friends get her order after they service to 29 number and her order number was 21.

We are very disappointed with the services and the behaviour of the staff. Just because we paid money and we all are hungry we did said anything to the staff as they already doing gossiping about to give order to her or not.

For more information check your camera recording on 30.03.2024 at 2:24 pm to 2:45 pm.

This is unacceptable behaviour. The food is okay not bad we don’t complain about food but the behaviour was terrible. Don’t want to remember again.

Not recommended to anyone because they don’t take...

First, and last ever Five Guys meal. For the price paid i expected something special, and special it was not! The bacon cheese hot dog looked good on the menu, and thats where the illusion ended. It was well, burnt. The bacon was cremated, almost black and in bits. The hot dog was like rubber, like somebody was feeding me rubber hose in a bun, and the cheese was like a slice of melted kitchen lino, all inside a bun that resembled a lump of kids play-dough. The chips would have been really nice had it not been for the amount of salt on them, there was enough salt to melt the arctic circle, waaaay too much. The only good thing was the shake, nice, very nice, but not £6 nice. All in all, £60 spent and only the shakes were enjoyed. Avoid and buy yourself a BK or some street food, your wallet and your kidneys will thank you. Oh, and if you like the Crystal Maze you’ll love the toilet experience. Good luck, and may your god have mercy...