Jet2holidays — Local services in Leeds

Jet2 Holidays really let themselves down with their customer services. See Photos- As a level 10 Googe Local Guide with over 93 million views, I am disappointed with the Jet2 customer service. We booked the H10 Puerto De La Cruz Hotel in Tenerife as an 80 th Birthday special event. We paid EXTRA for a Superior Sea view room with balcony (Checking online- superior rooms are 25sq m) We were really disappionted on arrival to be given a much smaller room with a side rooftop view (18 sq m). When we asked the Hotel for the room we had paid for we were told- The Hotel is full, you arrived too late (circa 4 p.m.), and you will have to wait until tomorrow. Jet2 were immediatley informed via their chatbot, as we had no way of contacting the tour rep. That meant we wasted a whole day, unable to unpack until we finally got the room we had paid for the next afternoon. As in all cases, it is the cover up that gets you! when we finally got to see the tour rep 6 days after our complaint they did not agree that we had been down graded, and although other tour operators charged lower prices for smaller rooms , Jet2 did not specify room size. My logic that a Sea view room of 25 sq m could not be classed as superior if it was smaller at 18 sq m.I think most people would agree that it was inferior. Your local rep disagreed. I dont know which school the marketing department went to, but when I went to school, 18=25 was not a pass answer in mathematics. !!! However, the tour rep did agree that maybe showing the same seaview photo online for all the rooms was maybe incorrect or a little disingenious. Moreover, Jet2 and this hotel has form, as we have seen other reviews online with exactly the same complaint. If there had been a swift apology, or explanation, perhaps even a glass of wine, it would have been swiftly forgotten, but to trot out, and stick to what we used to call in the old days 'a load of bull' is not acceptable. No problems at all with the flight, but I would be very wary of booking a jet 2 hotel holiday in future. Actually I believe very view people would agree that the superior sea view room we paid for could in any way be represented by the photo of the room we were initiallyb given. we look forward with pleasure to...

I spent 10 nights in Rhodes

Flight out: the flight to Rhodes was delayed by 1 hour. There was no explanation from the staff, they just turned up late and ignored everyone until the gate was opened. Even though the flight was only about 50% booked, there was not enough stock to give me and my Wife the food we wanted.

At Rhodes: I paid for a private transfer and was told that the taxi driver would be at the airport holding a sign with my name on it. When I arrived, there was no taxi driver. After waiting for 10 minutes, I decided to have a look around outside and accidentally found the J2Holidays kiosk (I was not told there would be a Jet2 kiosk at the airport). I told the people on the kiosk about having a private transfer booked and they arranged one for me. The taxi driver could not speak English very well.

Return taxi: the private transfer taxi was on time and picked us up from the hotel. He was very pleasant and could speak English very well.

Return flight: the flight was delayed by more than 1 hour and, once again, the staff turned up late and did not provide any explanation. They just ignored us all until the gate opened. Once again, there was not enough stock to provide my Wife and I with the food we wanted. I had a tuna bun, which gave me severe indigestion for about 90 minutes.

The hotel that I booked through Jet2Holidays was advertised as adult only. We quickly discovered that the hotel's beach was full of children and other members of the public. 2/3 of the loungers were for the public and there were often cars driving along the beach. The local power boats restricted the swimming area to about 40 metres. Also, for 5 of the 10 nights, we had to listen to partying activity until 03:00.

One more thing: I got a viral ear infection on my 7th day.

I had to wait for a very long time until I heard anything concrete from Jet2Holidays about their investigation into my complaint. Without going into the details, I'll just say that I am not happy with the result and I will not be using Jet2Holidays again. In my opinion, they are the worst travel agent...

I recently had a disappointing experience with Jet2 Holidays regarding the cancellation of my holiday package. My daughter fell ill on the day of our arrival, and we spent the entire day in the Emergency Room. Despite my efforts to contact Jet2 Holidays and find a solution, my booking was cancelled without my request.

I called Jet2 Holidays on the 21st and 22nd of April, and despite promises of a callback from a manager, I did not receive any response or resolution. I was willing to pay extra for new flights and use the remaining days of my holiday, but was told that my entire booking was cancelled.

As a loyal customer, I expected better service and support in such unforeseen circumstances. I did not want anything for free, but simply wanted to pay for new flights and utilize the remaining days of my holiday as per my original booking. However, Jet2 Holidays did not provide any options or alternatives, leaving me feeling disappointed, inconvenienced, and frustrated.

I have requested a refund for the hotel and return flights, as I was not given the opportunity to utilize them due to the cancellation of my booking by Jet2 Holidays. I am disappointed with the handling of this situation and the lack of communication and responsiveness from Jet2 Holidays. I hope for a prompt and satisfactory resolution to this matter, including the refund of the funds as requested.

As a long-time customer of Jet2 Holidays, I expected better customer service and support in such situations. I am currently exploring further legal actions to seek a resolution. I hope that Jet2 Holidays takes immediate action to rectify this issue and restore my faith in their company.

In conclusion, I am deeply disappointed with Jet2 Holidays' handling of my holiday cancellation. The lack of communication, unresponsiveness, and cancellation of my booking without my request have left me with a negative experience. I hope for a prompt resolution to this matter and a fair refund for the hotel and return flights that I was unable to utilize. REF:...