American Golf - London Monument — Local services in London

On the 20th of March 2018, I purchased a new set of M4 form you at your Monument store. I just wanted to share what fantastic service I received form the entire team there. From the moment on the 19th when I booked my fitting everyone was super friendly and helpful throughout.

I would like to highlight a gentleman named Callum. He helped me with my fitting and the final selection of my clubs. I found that he was extremely knowledgeable,friendly, patient and helpful with a great sense of humour.I purchased the new M4 Driver, 5 wood, 4 hybrid, set of M4's and a bag. He could have easily also sold me a 3 wood , but my stats showed that for the minute I do not need one. I only mention this because a lot of pro shops will happily sell you something you do not actually need.This shows a great attention to detail, and putting the customer needs first! I must have already told 20 golfers about my experience and I have to say through his help I am super happy with my clubs and they are playing like a dream! ( They already cut my handicap!)

I am in the hospitality industry and were based in 5 star hotels around the world and have a intimate understanding of what brilliant service is , all I can say if Monument is the example, American golf can be teaching a lot of sports retailers about service.

Through Callum and the team's service at monument you certainly gained a customer for life!

Will be in to see you at Monument in May for a wedge or two!

Thank...

Infuriating experience. Ordered set of irons in January after doing a “fitting” (swing a 7 iron a few times then just suggest whatever they planned on anyways). Ordered a set with a stiff shaft as needed for golf events i explicitly told them about end of March and April. Don’t return calls on whereabouts of items come mid March, went in to shop and they’re the sort of people who would take a bullet for American golf but at the same time hate their lives. Refused to engage with refund despite admission that they can’t source the items I paid for 3 months back and therefore can’t make them. However they also can’t refund because they are “custom built” (presumably in the metaverse only). Slime types that I wouldn’t trust to look after a dog. Still awaiting call back to confirm that this golf wholesaler doesn’t have golf clubs in stock and that my refund is processed. Cancelled with credit...

Very poor service for the club fitting, they explained nothing and were very unhelpful in advising me for a driver, asked very few questions and were giving me balls which had very big cracks in them. The figures I was getting due to this were not representative. I have had driver club fittings in the past during which I was given great info, corrections and fitted into kit and an explanation into what they are doing and why, I got none of this today.

For this reason I will not be returning to this store as other American golf stores have been better to me in the past. This is a shame as this is my closest store and I was very excited about getting new...