DPUS Designer Outlet — Local services in London

I ordered a Stone Island sweater for my husband for Christmas and it was too small, which in itself was strange as it was his usual size and you expect consistancy in sizes in high end designer wear (he has the same top in a different colour!) After I had paid and received an invoice they sent me a text message stating that the dust colour I ordered was out of stock (again a bit strange that it had already been put through the system!) They said that I could have a refund or chose a different colour. I chose a navy blue but I was sent black! As it was so close to Christmas I stuck with it! The sweater was tried on once on Xmas day and in packaging for the rest of the time, which I sent back via Royal Mail Special delivery and requested an exchange for a large in navy blue. There was no returns slip included so I had to send back my invoice which I took a photograph of. I was contacted via telephone and was told the top had been worn and that I could not have an exchange. The lady on the phone then proceeded to tell me that I ordered a dust colour and that I had sent back a navy blue. At that point alarm bells rang and I started to realise I may have been set up. I tried explaining that there must be a mistake and she wasn't willing to listen, which again is strange because you would at least listen and then make a judgement at the end of the conversation. She kept replying that I had sent back a top which had been worn and told me she was going to send pictures then eventually slammed the phone down on me. I was then sent photos via text of a completely different sweater, a different colour (navy) which looked extremely tatty, worn and old. I was shocked at how bad it looked...they sent me a variety of photos with the top in question next to a new version and also photos of the store, explaining that they are a genuine shop. (At this point I thought how convenient that they had started a text conversation at the very start of the transaction.....what sort of shop would do that? But then maybe this was planned?) I was told the sweater I sent back was a genuine Stone Island garment but had the wrong bar code and the labels had been taken off. I asked to see evidence of my packaging. At first they showed me someone else's then corrected the mistake after I pointed it out. I know that the sweater made it there on time but something has happened their end resulting in them accusing me of sending back a completely different top. I have contacted the Citizens advise and Trading standards and are awaiting advise. There are lots of inconsistencies ....If I was to send back a damaged top why would I pay for a premium special delivery service with Royal Mail? My husband has got a few Stone Island tops. One of which he has had ten years and it is still in pristine condition...the photo of the top they sent me looked that worn that I would throw it in the bin and would take years to get in a state like that! There was initial confusion over the packaging I sent, which made me think maybe it was a genuine mistake and they had swapped mine with someone else's return but then when I thought about the conversation, she wasn't willing to explore options and just kept repeating that I had sent a worn top back. This seemed like a genuine company and I checked the ratings online before ordering, which seem mostly good, but I have been well and truly scammed out of...

Went into this shop this afternoon as they were advertising the summer sales and we were browsing around like everyone would do in a clothing shop, to see if we liked something to buy. A nice woman came up to us telling that they have more sizes if we were interested in something. However the reason for my 1 star review is because of how rude the second woman in the light blue shirt was to us, we we were in the shop for about 3 minutes and while I was looking at the Ganni clothes on sales, she came up to us basically asking if were trying something on or just looking, which is fair to ask but not in the way she did, repeating the same thing for 4/5 times, looking down on us like if we were some kind of thief. There are ways of asking this kind of questions and that definitely wasn’t how you would treat a customer, how am I meant to try something on if this is the treatment I get? And so we left immediately and definitely not going back as never in my life I was treated in this way in a...

AVOID AT ALL COSTS UNPROFESSIONAL BUSINESS - In what business would it be appropriate to ask a customer to facetime them to verify them selves after an order. The business rightly had asked for some documents to support the order in the forms of ID/Bank statements which ALL was provided then was asked to facetime to verify, my girlfriend felt uncomfortable randomly facetiming someone she doesnt know so of course had told them that in response they had blocked my girlfriend and refunded the money without any explanation full well knowing the item was for a birthday to be delivered next day. Had to wait for a refund of over £500 which took over 4 days. SUPER unprofessional and it seems like the other reviews they do something dodgy for sure. I would avoid at all costs, pay the extra £40/50 and go retail. Disgusted by their service and the way my girlfriend...