O2 Store — Local services in London

The worst service I have ever received. I popped into the branch after purchasing a new device, having been an o2 customer for many years I was shocked at the behaviour of Daniel. He clearly disliked his career choice and behaved like a petulant child when asked to do the simplest task in helping me book an appointment with a guru. He was incompetent, rude and clearly lacked basic personal skills along with a complete lack of personal hygiene. Fortunately another gentleman was able to help diffuse the situation after Daniel began ranting and shouting at me in front of other horrified customers. I called the manager up from the back office and she was able to help but I will be lodging another formal complaint to o2 as this type of behaviour cannot be accepted in a customer facing role. Hopefully Daniel learns to curb his temper and applies for a job he...

Visited here after having problems with a new iPhone 16 Pro Max I had purchased online from O2.

Due to my dad being in hospital I couldn’t afford to be without a phone, so I decided to go to a store to request a refund for the time being.

I received the most wonderful customer service from Chigo - who was super helpful. Chigo offered to exchange the phone, but because I was worried about not being contactable I declined the exchange. Chigo cancelled everything and made sure my number was transferred back to my old phone. I also mentioned changing my tariff, and Chigo recommended an excellent deal that was cheaper and still had lots of benefits.

I was so relieved to have the matter resolved quickly and without any additional stress. Thank you Chigo for making an already stressful time a...

On a recent trip to UK I dropped into this outlet to merely explore my options for having a phone during my visit. As I entered I was immediately received and greeted very pleasantly by Finn. He listened to my reasons for my visit and immediately suggested that my needs would be best met through a special offer O2 had that week. As I agreed with his conclusions I asked if he would set up my phone as , being a baby boomer, I’m not as versed as I felt certain he was. I was delightfully surprised with Finn’s pleasant and professional manner in helping me out after fully and accurately understanding my needs. We’ll done Finn and O2, from a very satisfied...