Pines and Needles — Local services in London

Awful experience twice. We got no guidance on how best to treat the tree or set it up. The first tree they gave us was covered in worms and died after 2 days, shedding pines and the needles going brittle and brown. When we called to complain, Callum at customer service advised us to take it back to the guys in the park. We duly did so and got told ‘oh that never happens’ and were faced with an utterly dismissive attitude. They gave us a replacement tree which also began to die after 2-3 days. £20 for a tree base that hardly fit. We were also promised a refund by Callum. However, this never materialised and he conveniently left the company shortly thereafter. Suffice it to say I will be avoiding these guys at all costs...

Terrible quality this year, very disappointing. Bought the tree (premium, 6ft, £97) only 7 days ago and I doubt it's even going to last till Christmas. Pic was taken just a couple hours after I last hoovered. It was needling from day 1 but now I can't even keep up with the cleaning with the amount of needles its losing daily. It's still 10 days till Christmas and the branches are so droopy some of the baubles have slipped off. Have not had a worse tree in 38 years and for that price this is certainly not "premium" quality. Shame as until now their trees had always...

It’s shameful. I’ve purchased 10-11 foot outdoor trees from pines and needles in the park every year, and sometimes I have pre-ordered delivery, but this time has been a real challenge. The staff seem unwilling to bring out trees to sell, claiming there isn’t enough space—when there clearly is—all while casually eating an apple saying to come back another day. I’ve visited every day for the past three days, and each time, no one seems to care or be willing to help. Just standing around. I will purchase...