Pear Tree Cafe — Restaurant in London

I have been a loyal customer of Pear Tree Battersea Cafe for the past five years, coming almost every day for an almond milk cappuccino and a nut and fruit bar—the only healthy option available that suited my dietary needs. Over this time, I have spent approximately £13,000 in this cafe, making it an essential part of my routine.

However, recent management changes have resulted in removing both almond milk and the healthy bar, citing low demand and short shelf life. This is particularly concerning because this is the only cafe in the park where people can warm up, have a coffee, and use a restroom while walking their dogs or spending time with their families.

If you are considering becoming a regular at this cafe, be aware: management prioritizes longer shelf life products over fresh and healthy alternatives. They prefer what lasts longer rather than offering options that cater to customers’ needs. If they refuse to sell something as simple as a nut bar because it “expires too fast”, what does that say about the quality of other ingredients they use? What kind of milk do they serve? What other compromises do they make in the name of convenience and profit?

While I appreciate the wonderful staff who have always created a great atmosphere, I am deeply disappointed in how this cafe is now run. I tried for weeks to continue supporting them by ordering alternative drinks, but at the cost of my health. I have now decided to stop drinking coffee here entirely and will only stop by if I need something basic, like a bottle of water.

It is disheartening to see that the management prioritizes its own comfort and revenue over the well-being and needs of its loyal customers. A business should listen to its community, not force people to consume whatever is easiest for them to stock.

So before you commit to this place, think carefully about whether you want to support a cafe that doesn’t prioritize fresh, healthy options and doesn’t care about...

As a regular and local Battersea Park user I was really pleased to see the old cafe replaced with something that looked fresh, with a focus on food and coffee (and a working toilet!) I really want to like this place because the centre of the park deserves something good... and it's an improvement but it's just failing in a few areas right now... the first time I came to get a takeaway coffee and smoothie my wait for the smoothie was almost 15 minutes, during which time a dog had come in and urinated on the floor... one of the staff commented on this, but I was pretty surprised she didn't actually get it cleaned up!

I've since come back at a weekend to have breakfast because the food looks very good - yes it's expensive but frankly no more expensive than the previous incarnation which was awful... the food was very good however it was annoying that it was brought to our table without cutlery, and also faster than our coffees. Having to queue up for your coffee while your food gets cold on your table makes it harder to justify the price tag. Also the till staff seemed distracted and disinterested, I wasn't really filled with confidence and once again, it doesn't justify the price tag.

Coffee - not exceptional, and when dining in I'd like the option of a ceramic cup rather than paper, they use Allpress beans which are OK, but it's really just producing average coffee.

Environment - they seem to be well staffed, yet the floor and tables get left pretty grubby so the overall experience is lacking..it feels like they really need 1-2 great front of house people to get the place running better, and I hope they do - until then I'd rather spend my money in Clapham where the coffee and service are better at a couple of other...

One of my daily routines that brings me joy has unfortunately been impacted by some recent changes that are important to certain customers. Firstly, the removal of almond milk is disappointing.🥲 Secondly, I have a small senior dog who suffers from several chronic health issues.I was recently confronted by a manager who informed me that the seating coverings had changed, and as a result, all dogs must now sit on the floor. While I understand and appreciate the need for these changes, I asked if it would be possible for my 4-kilo dog to sit on my lap instead, so he wouldn't be touching anything except me. She, however, rudely insisted that he must still be on the floor (a cold and dirty surface).

I want to mention that, as a 12-year-old dog, being on the floor during the winter could be detrimental to his health, particularly due to drafts and his existing health conditions (such as prostate issues). Despite this, I still love your café deeply. The staff has always been amazing, and it has been my regular routine since the establishment first opened. Even my dog grew up coming here, and he's been a loyal "client" since his early puppy years.🐶 However, I believe that, as a manager, a more polite and accommodating approach to loyal customers would be appreciated, especially those who are respectful and willing to find reasonable solutions. For example, I had offered to place my large, puffy coat under my dog or simply have him sit on my lap to ensure he doesn't come into contact with anything he...