Gordon Ramsay Street Pizza - Battersea — Restaurant in London

Probably my worst experience in London so far!!

First of all, I want to mention that the below review, was first sent as an email to their customer relations on the 2nd of January, from which I haven't had any reply.

I have visited many Gordon Ramsay restaurants and many of the "street restaurants" as well, including the Battersea street pizza as I live in the neighbourhood. So I am pretty familiar with the concept (just a note for later).

In this case, I had booked a table for 8 people for the 27th of December, 20 days in advance, as my family was visiting London for Christmas.

On our arrival one of the managers showed us to our table, which consisted of two uneven tables next to each other which could hardly fit 6 people let alone 8. As you can see in the pictures those who were "supposed" to sit in the middle wouldn't even be able to rest their plate on the table.

I initially talked to one of the waiters regarding this and she just turned her head and said she will call someone else. Another manager arrived and when I asked them to change the tables they said that this is the restaurant's style and all tables are uneven. In addition they said that based on their policy 8 people are always allocated to two tables and that they couldn’t add another table or bring us to tables at the same height.

I explained that this was unacceptable as we had one pregnant person in our group and 3 very tall people. In our shock they replied that it’s not their fault that we are tall (never even commented on the pregnant person that literally asked them to put her somewhere that she can be comfortable). (most of the people in group received this comment as racism towards our race and origin). They were denying to put an extra table and even though a group of 4 next to us had the same size table. The staff's reply was that the policy is that groups of 8 and 4 are all allocated to the same tables -which obviously does not make sense.

When I asked to speak to another manager she came and told me that there is another table that we could use when the other group is finished but they are making us a favour that she doesn’t kick us out as a she wouldn’t want to ask any waiter to serve us after how mad and rude we were. She even said that a client told us to give us calming pills. At the end she said that they have 8 restaurants in London and they don’t need us as clients.

As you can understand as clients we couldn't accept being treated like this so we decided to leave the restaurant before eating.

I live in London for the past six years and I have never been treated so badly. I am very disappointed by the staff and customer relations

Battersea has now many restaurants, that are many times better than this, so if you are in the neighbourhood please avoid...

STAY FAR AWAY! Do not entertain this mockery of a restaurant. Following a recent visit as a party of 4 we were left with the most appalling service in London, something which should definitely not be expected from a restaurant charging nearly £5 for one mediocre cup of Fanta from a self serve machine (which you could not help yourself to!). I cannot imagine in what world Gordon Ramsay would want his name attached to this sorry excuse for a “pizza” restaurant. The name itself is very misleading as you cannot get a whole pizza you must pay a greedy £20 for a “bottomless” concept which was poorly explained to us by the waitress adding to the confusion of the idea. The general idea involves waiters coming around and having to offer you a slice at a time of a random pizza which comes with an array of issues as you can imagine. First off the options are not very friendly if you have dietary requirements, hardly any vegetarian/vegan options offered despite mentioning that there was somebody vegetarian there. The waiters also seem to favour certain tables which we witnessed throughout the unfortunate 2 hours we spent there as they offered the tables around us every pizza and quickly walked past ours. After half an hour of being ignored we decided to attempt to conclude our experience however the extremely slow service and responsiveness meant that we were waiting 25 minutes for the bill. Even the chefs noticed our frustration and seemed to acknowledge between them that this service seems to be a standard in this place. When the bill finally arrived it came with a gluttonous service charge of 15% equating to £14 which is shameful given that we were offered 6 slices of pizza within our 2 hours there so I am not sure what service they deem acceptable to charge £14 for. The “bottomless” concept doesn’t seem to have the resources to be adequately addressed as staff seem incapable of fulfilling the demand. The overall atmosphere was incoherent and the only saviour to our experience was the DJ who came within our last half an hour there making it somewhat bearable. They are also trying to attempt a modern, exposed brick aesthetic however I didn’t think this involved a gutter leaking a mysterious liquid over the table next to us and soaking the whole wall in an unknown hue of grey. Overall, if you really want to experience good pizza and good service it will definitely not be here and you should look elsewhere to seek a premium experience for...

Absolutely incredible experience, thank you to Aldo and the team!

I visited this branch for the first time and it was also my first ever visit to a Gordon Ramsay Street Pizza location. I was highly impressed; the opening hours at this specific location were excellent, offering both lunch and dinner with long opening hours. Some of the other branches only open in the evenings during the week, so this played a part in my choice for this location.

The restaurant ambience was wonderful and everything is well thought of in the design from comfortable chairs through to the artwork and clean toilets too, complete with Dyson hand dryers.

Now lets get to the food! The food was absolutely incredible, the selection of pizza was exemplary for the bottomless pizza option (which is what I went for) and it was all cooked fresh, right in front of me actually! Typically they serve slices to the table but due to it being lunch the restaurant was almost empty and so I'd much rather prefer, as they did, cooking the pizza fresh per request. I went for some half and half options to try more of the dishes and everything from the pepperoni through to the corn and chorizo pizza was great. I could taste the ingredients were high quality and fresh, it is what you expect right? It was perfect and the portion sizes were generous too. The pizza was not greasy and was perfectly served on a thin crust base made from hand-stretched dough.

Don't forget the service! The service was absolutely incredible, Aldo was my server (he might be a manager?) and he was friendly, had a smile and clearly enjoyed his work. Due to it being quiet I was able to spend time chatting to Aldo about the restaurant and the food; he made my visit truly memorable and was more than happy to answer all my questions. Aldo is an asset to the location and I must pass my compliments to the chef too who made each and every pizza I ate; I managed almost 20 slices so it wasn't a bad effort!

Highly recommend this restaurant and specifically this branch, it was spacious and had plenty of room plus entertainment at the weekend too. There is bottomless ice cream available too self-service, I was too full up though! The restaurant was clean and so were the toilets, I recommend the bottomless pizza options.

I will recommend this location to all, friends and family too, and would highly encourage you to visit! Thank you to Aldo and the team at Gordon Ramsay Street...