Topps Tiles Stockport - Superstore — Local services in Stockport

Can't relate to the positive customer service reviews below, we had a genuinely bad experience! Where to begin... We asked Dave for help because the tiles in question had different shade codes and names on the boxes. The response we got (in the most patronising tone you could ever imagine): "erm, it's because they're different tiles" - incorrect. It was in fact the same tile which had two different names, and several shade codes, despite being the same tile. My husband has a trade account and we queried the discount codes which were available online, Dave began by quizzing us on who's trade account it was, in a somewhat assuming tone that suggested that we couldn't possibly have a trade account, and finally shrugged and said they weren't available here and we should "just buy online then". We then queried whether we could return some adhesive which was purchased less than two weeks ago because the type of tile we had was incompatible with it, to which we were told "nope, you can only return adhesive within 1 week of purchase because it might go off if it's been stored in your van". Never heard that one before. My husband and I were so frustrated we said we were leaving to go elsewhere, at which point Dave began to backpedal and say "no no, I want to help you" - unfortunately it seemed from the moment we asked for your help, you had zero interest in helping us but had every interest in making us as uncomfortable as possible. We found him to be rude, standoffish, unwelcoming and unknowledgeable. We left and drove to the store at Stanley Green where we have been previously. We asked the exact same questions and the staff there were incredibly helpful and accommodating, and we left as happy customers. It...

We have visited the Stockport branch twice this year, to buy tiles for 2 bathrooms and a wet room, and 2 kitchens and a kitchenette, which felt like very daunting tasks. Our first visit focused on bathrooms, and we were given every possible help in choosing our tiles, matching with feature tiles, matching with floor tiles, deciding colour schemes etc by the amazing Mike Booth, the Manager. He noted all the final choices and sent us e mails confirming everything. We were dreading the experience but thanks to Mike it was pleasant and straightforward. At our second visit, to look at kitchen tiles, he was equally helpful and committed to getting it right for us. Thanks to Mike's expertise and patience we were able to sort out everything with the minimum of fuss and effort, and we were happy that all the choices were the right ones. I would not hesitate to recommend this store and its manager Mike Booth to anyone seeking expert advice on...

I'm glad to hear that Mike from Topps Tiles was friendly and nice during your visit. It's always a positive experience when the staff members are pleasant and helpful. Here's a review highlighting his friendly demeanor:

"I recently visited Topps Tiles and had the pleasure of being served by Mike. I must say, his friendly and approachable nature made my experience truly enjoyable. From the moment I walked in, he greeted me with a warm smile and was eager to assist me with measuring and quantity. Mike's positive attitude and willingness to help made a significant difference in my overall satisfaction. I highly appreciate his excellent customer service and would highly recommend him to anyone visiting Topps Tiles. Thank you, Mike, for going above and beyond to ensure a pleasant...