B&Q Stockport — Local services in Stockport

PLEASE READ!!!!!!!!! Ridiculous customer service by the staff. I rang up B&Q in Stockport, enquiring to make a trades account. I was left on the phone for 30 minutes. I then rang off another mobile I have and I was instantly transferred to the trade’s team. In the duration of all this I made my way down to B&Q and made a complaint to the store manager named Lorna (she had informed me she was the manager) I said to her I want to make an official complaint. She did not seem to bother at all and told me that the complaint has been made verbally. I then said I wanted to make an official complaint, please give your complaint email address, further to that I said you're company should change the slogan to "taking the piss" to which Lorna did not like and said to me, to watch my language. I said to her that I am not swearing at you, I am just appalled by the customer service I received. I then said that having wasted all my time, you guys "have had my pants down." this is a typical saying very frequently used, with no meaning to it and even more frequently used in Manchester. Lorna then went away and another member of staff came up to me informing me that he is the Store Manager and went onto say that; I allegedly said to Lorna that “I wanted to take her pants down and rape her". Upon hearing this I was startled and was very deeply traumatised, how one can claim another of saying this and how my statement what I actually said to her be switched to such a disturbing statement. There was another customer nearby who heard all of this conversation named Anton. He then stated that nothing of the sort was mentioned and Lorna is falsely accusing him of Rape. This is an EXTREMELY SERIOUS MATTER! Such false and horrid claims/statements cannot be made against any innocent person, including me. Horrifically, changing my statement to something so absurd. This is Disgusting. I am an honourable person in the society and run a number of companies; one of my companies is registered by the Ministry of Justice. I am a family man and have four young children, what I have been accused of today is utterly disgusting. No one should be able to claim such horrid accusations against innocent people and be able to get away with it, just so they do not have log a complaint. I am appalled by the staff at B&Q and how they have handled a very simple complaint in such a disgusting manner, by framing an innocent member of the public of such a...

Having recently made a lot of purchases from b&q across a number of stores, I can honestly say that Debbie the front end supervisor in this store is the most uncooperative, unhelpful and frankly rude member of staff I have ever encountered in any b&q store.

After having issues with click and collect, the colleagues on the desk did everything they could to try and help solve the issue. When they couldn't they had a colleague from the showroom come to try and assist. After some playing around they saw the issue but were unable to resolve it and the only solution was for the duty manager to use their approval to manually apply the discount.

It took a number of attempts to even get Debbie to come and look at the problem (she was busy ordering people around as the store approached closing time) and to be honest the way she spoke to them was rude enough...

When she finally arrived, she spoke to me for less than around 3 minutes before telling me it wasn't her problem and she wasn't prepared to help. She actually said prepared (rather than unable) During this a shoplifter stole something and legged it under the shutter with his stolen items in hand and into a car which sped from the car park (noticed by me first of all and due to the quick reactions of your click and collect colleague was quickly followed by a security officer)

Debbie's response... It wouldn't have happened had she been by the door rather than dealing with me.

After wandering off, she subsequently refused on 3 occasions to help, bluntly telling the showroom colleague it wasn't happening and she should go back to showroom as she had enough to do before closing. The colleague I have to say made a point of coming back to apologise to me for being unable to help, and that Debbie wasn't prepared to return.

Her attitude is disgusting, and the sole example of poor service I have ever had from you. The next day I went and completed the entire purchase from homebase having left your store with nothing purely because of her attitude and behaviour.

I am more than happy to send you a formal complaint if you provide me with details, and found it particularly offensive at the patronising way she spoke not only to me, but to the 2 staff members in your store who actually tried to help their customer.

She shouldn't be allowed to serve in any capacity, never mind "supervise"...

Absolutely AVOID ordering online via the app or website.

Stockport were responsible for organising 2 items out of 9 I ordered to decorate my daughter’s bedroom, As a surprise, upon returning from a week’s holiday for working hard to pass her GCSEs. This needed to be finished by Tuesday evening 19th August as she arrives home early Wednesday morning 20th August.

But I can’t even start it because I’m chasing the paint!! For now 72 hours!! B&Q cannot get through.

Contact forms via the app and website have been sent x 8. No response.

These 9 items were Ordered on 8th August and were supposed to arrived on Wed 13th August.

I’ve now rang 16 times in 72 hours and NO-ONE answers the phone! It rings and rings and rings. B&Q customer services also tried calling and NO-ONE answers the phone.

Furthermore, 6 items were sold via B&Qs verified sellers. 2 x items from KavDistributions - 1 item missing and yet again no response to emails sent by B&Q agents. Supposed to reply within 24 hours to these emails but it’s now 72 hours!!

2 x other verified sellers involved in this order but again - only able to be contacted by email and no response in 72 hours!!

Apparently, this is normal policy. No calls or direct contact by phone. All chasing and information enquiries are doing by email.

So if like me, your items are somewhere in the B&Q abyss - you’ve absolutely no chance of resolving without getting very frustrated, stressed and wasting our time.

I left the phone ringing and ringing for 13 minutes and 39 seconds upon my 17th call attempt and suddenly I got a voicemail answer!! Left a message just as I’m typing this review. Let’s see if a response is gained about the paint!!???

Then I can chase the skirting, the door, the mirror, the vinyl and wallpaper!!

Save yourself the hassle, money and overwhelming frustration and order from AMAZON through Prime!! Deliveries, communication and service with B&Q needs serious overhaul to succeed long term into the future.

The b&q company is going to be surpassed and buried within 2-5 years unless they seriously adapt their service, marketing, PR...