KAY Jewelers — Local services in Abilene

My bracelet broke 11 days after receiving it. The online help told me to take it to the store to exchange it instead of returning it. The manager, Irma and associate were very rude and would not exchange it because it was not in "good condition" which of course is because it was broken. There were no signs of wear or discoloration. they told me I should have bought the warranty. The $50 warranty for a $200 bracelet that only lasted 11 days. After being turned away I contacted the online service and sent a picture of the bracelet and they didn't understand why they refused to exchange my bracelet. They let me turn the item and repurchase it, which ended up being cheaper than what I paid originally and gave me a discount for the inconvenience from the staff at this store. There are way too many other places to shop for jewelery than to be treated like that by a store that doesn't stand by their products. I would have understood 6 months later or even 3 months later but the return policy says return within 30 days or exchange within 60 days and they refused to honor that at the store itself. As I was leaving the manager made a snarky comment to the associate saying that's what the warranty is for which was rude and unprofessional especially when the item broke after only 11 days of having it and the 2nd time I wore it. Thanks to their rudeness I ended up saving more money by handling...

Had an AWFUL experience with BREE today. I brought a necklace in, that was bought less than a month ago and only wore once, which had broke. BREE asked if I had insurance which my husband hadn’t bought. Luckily, Megan came over and decided since it was new she would just switch it out. Very happy with this fix. Then Bree asked if I was having a bad day and said I was rude to her. I explained my tone was because she never said she would fix the problem/ didn’t say sorry it broke/ and just said I didn’t have insurance. She said that she was new and I told her ok, next time you should reassure someone you’ll fix it. Then she called me rude AGAIN!!! So o asked for corporates number then she started audibly talking about me but I stopped listening. Take away: avoid Bree like the plague, she has the WORST customer service I have ever experienced anywhere. Im appalled this company is employing her. Megan is AMAZING- if it wasn’t for her I’d never step foot in there again If you decide to go to Kay, ask for Megan or Irma. They will take...

I recently had the pleasure of visiting Kay’s Jewelry Store and was absolutely blown away by the exceptional service I received from Lexi. From the moment I walked in, Lexi’s warm and welcoming demeanor made me feel right at home. She took the time to understand exactly what I was looking for, providing expert advice and guidance every step of the way.

Lexi’s knowledge and passion for jewelry truly shone through as she helped me select the perfect piece. She patiently answered all my questions and offered invaluable insights, making the entire experience enjoyable and stress-free. Her dedication to ensuring I was completely satisfied with my purchase was evident in every interaction.

The quality and selection at Kay’s Jewelry Store are top-notch, but it’s the outstanding customer service from team members like Lexi that truly sets this store apart. I am beyond thrilled with my purchase and will definitely be returning for future jewelry needs. Thank you, Lexi, for making my visit so memorable and special! I...