GameStop — Local services in Acworth

Went to the store today because we are having issues with a game. PHILLIPS (if thats even his real name) was clearly hating his life 100%. Didn't even bother to welcome us, didn't even asked if we needed help.. I had to start the conversation because he cleary wasn't interested. Tried to even showed him a video (for proof) and he ignored everything I was trying to explain and said "thats weird, that doesn't happen, we can't do anything if is open.." Well Sherlock How Am I supposed to know something is wrong with the game IF I DON'T OPEN IT? No wonder Game Stop is slowly closing their stores! With these type of customer service? im surprised this store is still open. I even had to call corporate because customers don't deserve to be treated like this. Im respectful, Im expecting the same back. If you dont like your job QUIT! Someone else is dying to have a job right now and probably will be better at...

Refused to honor warranty that was purchased at this location on 05/02/2022. The assistant manager was rude. As soon as my son and I walked in he states we close in 7 minutes if there is nothing I can help with then you will need to come back at another time. This is a hard closing time. I advised I had a warranty for a controller. When I purchased this controller in May 2022 I was told that the receipt wouldn’t be needed because all the information was in the computer and the stamp was on the box. He (assistant store manager) stated they no longer can look up warranty or any accounts via their computer system and this started in June 2022. Don’t shop here they sold a warranty and refuse to honor. This place is probably going to out of business soon. At least I hope they go out...

Compared to other locations I have visited, this location has some of the best employees and there is very little hassle to checking out. If I go in there looking for a specific thing, I've always been helped out at the earliest opportunity that the employees have and as long as I am speaking quite confidently about what I want, I usually don't have to deal with the plethora of "Is there anything you want to preorder?" or "would you like to renew your PowerUp Rewards membership?" that most of the other Gamestops can't take a hint at. This is the first place I go when...