Subway — Restaurant in Acworth

Beware of this SUBWAY! I went today for lunch and ordered a Turkey Cali Fresh which comes with avocado spread. I asked for no bacon and when I got to the register I was charged for a Turkey sandwich and an extra $1.99 for avocado. When I asked about the charge, the older woman told me she didn't charge extra for the avocado. She even told me to check the receipt. When I checked, I found that she charged me TWICE for the avocado spread for both my sandwiches! When I asked for a refund, she REFUSED! She said she couldn't give a refund and that because I asked for no bacon on the sandwich, it automatically made it a Turkey sandwich, so we were charged for the avocado spread. Even though I asked BEFORE I paid and she LIED and said there was no charge.

When I insisted on my refund, she told me that I have to come back tomorrow because there was no manager there. How do they not have a manager on duty to provide refunds when an error is made?!!! Even the other employees looked at her when I asked who the manager was. She LIED and STOLE my money!

Do NOT go to this Subway. They will CHEAT AND LIE just to gain a few...

i agree with the other complainers of this location. This is why subway is loosing business because we went to this PARTICIPATING location for the happy gilmore stuff, and paid EXTRA for the cups. and after not receiving them and having to go up and ask for them, she looked like she’s never heard of it and said “we don’t have them. you can have chips instead” . we bought the meal SPECIFICALLY because you can only get the happy gilmore stuff WITH A MEAL, and so we already have chip because subway offers no other side options than a cookie. I haven’t gone to this subway because they always disappoint - now you’ll REALLY never see me at this location or any other subway. firehouse wins (and they’re cheaper) . If you’re not a participating store - don’t put it on the app. Also they had NO drink selections avaialble other than pepsi. no hubert’s lemonade, no tea, no dr p, no nothing. I am completely dissatisfied with my meal - and i paid like $30 for chips & mushed sandwiches. CEO HAS TO FIX THIS STORE AND...

We ordered food online at 5:59 one night not knowing they closed at 6:00 PM, the online system told us we could pick the food up at 6:15 PM. When we got there the lights were turned out and closed sign on the door. We figured that the order came in too late. We figure we would call first thing in the morning and staff would make food the next day for us. When we finally got a hold of someone, we were told the food was made last night and was in the back the whole time. They wanted us to eat the soggy salad that sat with dressing on it all night as well at the soggy bread sandwich that had oil on it all night. We told them we wanted new food made, we have been given the run around.. We keep getting told the Manager has been called for approval to make new food but no one has called us back. We have no food to show for it and are out money now. We are not happy with this location and how they treat...