The Home Depot — Local services in Acworth

I loved Home Depot, especially as a brand new home owner, I was literally finding myself in there 3-4 days/week. I was perpetually shocked and privately irritated by the complete LACK of customer service here. It eventually became obvious that this location likely has a corporate culture issue, meaning the customer NO SERVICE starts with management and the trickle down effect has been disastrous for this location. I was sure management was delivering on the same poor customer service experiences and poor engagement with customers, and of course it was just a matter of time before HD proved me right. Most organizations are only as good as the people that make it go. Best of luck getting an associate to assist you with anything, try and track one down..go ahead, I'll wait.... ~One evening I was in swapping out the wrong part that an associate sold me the day before, manager walked by me at least 3 times, no eye contact and said nothing. Finally, after looking for the part for about 20 minutes by myself, the manager sent someone over to assist me. (All the while I was standing there looking for my part, I was in the managers line of sight) He only sent someone to help me now because it was 15 minutes past closing and they wanted me out. They didn't WANT to help me, but needed me out so were forced to help me so I would leave. Absolutely, positively the consistently WORST customer service I've received from a retail location. The ladies at the customer service counters can most certainly be counted on to be incredibly rude when processing your return and will treat you like they wish "your kind" would just shop elsewhere. My 11 year old daughter commented one day about how rude the lady was at customer service, her very own observation. I would always leave upset and with hurt feelings until I finally decided, no more. I went home and packed up everything I had purchased from Home Depot in the last 6 months and started returning it, hundreds of refund dollars later and multiple trips to complete this daunting task. If it wouldn't have been so labor intensive to pick up the gazillion bags of mulch, pebbles, and tons of plants/flowers/annuals/perennials/ I would have returned all of that too, that's how infuriating being treated this way made me feel. I sold all of my Home Depot stock, no thank you. All 36 employees of mine are not authorized to spend on their company credit cards with Home Depot, not for anything. Not when Lowe's is just right down the road. I've settled on ACE and True Value again, Tractor Supply Company also, where the companies still seemingly have basic social graces like, "Hello ma'am, how are you, anything I can help you...

Be careful when shopping at this location if you’re African American. Racial profiling is present. I recently purchased a home in the area and decided that this HD store was going to be my home store for all my projects/purchases. I purchased a few items earlier in this morning with my children, totaling about $270. Four of the items were the same (shovels) and additional items as well using the self checkout. I checked out and was not asked to verify my items by reviewing my receipt. Later this afternoon, my good friend came by to see the house and was so excited for me and my family. We decided to return to the store because there were a few items in the home that needed immediate attention and purchased those items. My friend happened to see there were deep freezers on sale and decided to purchase two of them. One was going to be a gift to me and my family. He paid for the two freezers at self checkout (using separate transactions) with a attendant present. I then used the same register to pay for 2 umbrellas. We exited the store without any questions and waited outside for 10 minutes. Since there was a rain storm, we decided to go back into the store and exit through the entrance door since my truck was closer to that door. We past the Assistant Manager George heading in the opposite direction. We stood outside the door for another 10 minutes waiting for the rain to pass over. So here comes George and approached us in a demeaning manner....”Guys did you pay for the two freezers?” I asked him why he was asking such question and his response was that the cashier only saw one freezer being purchased. I asked him if he wanted to see the receipt and after showing him both receipts, he said he was asking because he can only see the last transaction and not any priors. I also suggested we go ask the cashier and he quickly shut down that idea saying “we don’t need to ask her anything”. If he was only able to see the last transaction, he would have seen the purchase of the umbrellas and not the freezer. He basically contradicted himself and racially profiled us. But, according to him, caucasians are less trusted in the store when I told him how he profiled us. We felt offended and returned all of the items purchased and had our money refunded. Because of racial profiling, they lost $600 and...

They must have contract delivery.. they came to deliver to us yesterday as we waited 4 extra weeks . The guys that came seem weird looking stated they can’t sent up installation it’s too much Tamico logistics is the contractor. We said we paid for installation.. they said too much. Then they said they can’t bring fridge inside .. we said leave it in garage we will get contractors to bring it in . They said no too much work . Then when my husband went to go inside to let me know they took fridge pit it back in truck we said what are you doing . They took a picture of house a few minutes later .i got a text and a fordge signature that item was delivered. We was like wait a minute. We called Home Depot they said it shows item delivered. At this point we called police. Filed report and sent videos of ppl . Today Kim called said they won’t be delivering our item money will be returned no explanation why was our names forged or why they took appliance. Kim manager seemed to not care from Home Depot . Incompetent ppl working there . Over 200 dollars worth of food spoiled and no fridge and no explanation. They have these contractors stealing ppl items and sometime in Home Depot is involved and o know police will find out exactly what is going on. Or gets better the email said come to store to show your ID to get money back in card They said no they will mail a check 😂😂 doesn’t make sense with email right . We waisted time again going to store . At this point we getting a lawyer. Kim seem to some care nor Darren store manager .He was so rude to us . Home Depot needs to retrain their staff. Also the company that does their deliveries is now under investigation. So now they taped the name and driving in area making deliveries not for long I will make sure crooks don’t come through our area . This is insane Home Depot is doing illegal activity.

It’s been 2 weeks no call from no one they still have my money no fridge . The manager didn’t care we proceeded for a lawyer . The Contractors took fridge forged our names and Home Depot knows that and still...