Pier & Co Liquidators LLC — Local services in Akron

My sister hired Pier several years ago for our Aunt's estate. They came out, looked at the condo and instead of holding an estate sale there said they would do a cleanout for $1500. They would take her property and stage it in other homes where estate sales were being held and the price paid for goods would be split between them and us. They were asked if they take a complete inventory of goods prior to them leaving the house. We were assured they would but went a step above and completed our own inventory, with pictures. I will note that the only property remaining in the home were the large ticket items as all drawers and closets - with exception to the kitchen, had been cleaned out. Our inventory consisted of 264 items. Everything from dining room table/chairs, sofas, end tables, paintings, table lamps, 3 bedroom suites, dressers, night stands, rocking chairs, a large volume of kitchen appliances, china cabinets, tools, garden equipment and a brand new stair lift chair assembly which alone was worth over $3400. We had been told that items they felt would not sell they would donate. We were okay with that as long as a complete inventory was provided of all donated goods. We received a list along the way with less than 10 items written on it. None of which we objected to. As the contract was drawing to a close, and after only receiving a list of sold items - which they claimed they sold less than 15 items, my sister contacted Julie several times to notify her that she wanted to pick up some of the remaining property that did not sell. This was part of the contract, that if we wanted items that did not sell we were to contact Pier and make our intentions known. After repeated attempts to reach Ms. Pier my sister went into their store front on Market Street to try to reach her there. Per her staff, they promised to let her know she was to make contact. After another week, Ms. Pier finally called. She was informed there were items we wished to retain. She was advised that she had accounted for less than 30 items as being donated or sold and our inventory of items (and pictures of those items) was at 264 items. She requested pictures of the items we were requesting be returned and said she'd look into it. After several days she called to advise there was nothing left. She couldn't account for the sofa, rocker, stair lift chair and assembly, china cabinet and other large ticket items. When asked to explain where our property went she said at times a gentleman would come in to the sales just before they were closing and they'd sell him items at very low prices. She was then questioned as to where that money was if that was the case because she didn't have our items and did not give us the proceeds from their sale. She had no answer. All said and done, we paid Pier more to clean out the condo than money made on sold items. Steer clear of Pier and if you are dealing with them, take pictures of all property as well as a detailed inventory and detailed notes of all contacts with them. Had our family not suffered several losses immediately after dealing with Pier we would have sued immediately but seeing as we are still in the statue of limitations - we are just considering pursuing...

I was put in charge of my aunt's estate and cleaning out her well-loved, craft and hobby stuffed house was the most daunting chore. I wouldn't say that she was a hoarder, but there was a surprisingly high amount of stuff, stuff everywhere. Her house was a little out of Pier & Company's coverage, but Michael drove down to meet with me anyway. He was easy to talk to and put me at ease right away. I knew it was a big job, but he explained the different options and gave a reasonable quote. I visited the estate sale unannounced as a buyer and was surprised by the work that had gone into making the items in the house presentable for sale. There was kind qualified staff on every floor answering questions and helping people with their purchases. I even overheard another buyer mention that Michael had done his father's estate sale and now he was now a loyal customer of Pier & Co's sales. We decided to pay to have the house emptied and cleaned out which was a bigger job than the sale. When they said they would clean it out they meant it. Every shelf was wiped off and floor swept. Pier & Co took an emotional and hard job off of my shoulders and did it with professionalism and kindness. The time and backache that they saved us were worth more than any money that could have been made if we tried to do it ourselves. They were easy to communicate with and paid attention to special requests to items that were not to be sold. I appreciated Michael and all that Pier & co. did for me...

AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID

Pier and Co. did estate sale for my brother and I in October 2015 for our parents' house. I interviewed several companies and they appeared to be the most professional of the companies I met with.

The sales itself seemed to run well enough even though we were disappointed with the total proceeds we received. My issue with Pier and Co. is the handling of "consignment" items. These are items that were unsold during the our estate sale but were removed (with my approval) for use in subsequent Pier and Co estate sales.

DO NOT CONSIGN YOUR ITEMS FOR SALE!!!!!!!!!!!!!!!!!!!!!! I was told the items were "donated" in December after our October. Pier and Co. was not authorized to donate these items (I'm very skeptical these were donated to anyone but Pier and Co). I was told a tax receipt was mailed to me (it was not) I am certain these items were sold by Pier and Co. at later estate sales and all proceeds were kept by Pier and Co. Additionally, the handling of other people's consigned items at our sale was sloppy. I don't know how credit could possibly be accurately assigned. IE....who is owed what.

Multiple consigned items were simply left at our house for cleanup.

DO NOT DO YOUR ESTATE SALE WITH PIER AND CO! YOU...