Bath & Body Works — Local services in Alabaster

What an amazing experience! These Ladies went over & beyond providing OUTSTANDING customer service. From the moment I enter the store until I left. I was greeted with pleasantry, poise, professionalism and with a friendly smile. I’ve been coming to this store since grand opening and never experience the personal 1:1 treatment like I experienced tonight. These Ladies should be your greeters during your prime time. As well a raise/bonus they are deserving of that and more. These Ladies display authentic love & enjoyment for working at this store. If the general manager & cooperate are not aware of these Ladies, I want cooperate Information, so I can make them aware. It’s individuals like these ladies who should be the face for Bath & Body. Please have them part of your training team and hay them for doing it. These Ladies are value added to the company’s brand. I’ll be back on their shift! Thank you for a...

I purchased items at a store and I forgot a coupon. I went back and brought the items to get the coupon added. The lady said one of the items was not on the receipt. That wasn’t my fault. So, instead of letting me keep the free item (THAT WASNT ADDED) she charge me for it and added my coupon towards it. I got annoyed and told her to just add charge me for the item and I’ll pay the difference with the coupon added. INSTEAD, she refunded everything and recharge me again for the full price. I check my balance and it still show I’m currently charge for two amounts. I did get a refund. I’ll wait 3-5 days but if I don’t get my money back. We got a problem.

Instead of getting a free bonus air freshener. I got charge extra for something that wasn’t added and lost a free item. I WAS BASICALLY BETTER NOT RETURNING BACK...

Went in this location on candle day looking for a specific Bridgerton collection candle and every sales person said it was sold out. I picked a few and said I’d try my luck at the register and see if anyone had returned one. The cashier who’s name is either Kayla or Krystal (I know it starts with a K) took the initiative to go look in the back even though the guy next to her kept saying it was sold out. Well when she came from the back she had found two whole boxes of the Queen Charolette candle. I wish I could’ve tipped her because she went above and beyond when she could’ve just listened to her coworkers who clearly didn’t want to take the time to look. I absolutely appreciate...