Aaron's Rent To Own — Local services in Albany

They have poor customer service skills. I did my order online. The washer and dryer set I pick was not in the store, so I'm having to wait 5-7 days for it to be delivered to the store than delivered to me... I received a called about scheduling my delivery which was on a Friday. I go online and the status of my order is saying delivered, so I called the local store and was told that someone was peaking out the front door and there was a lot of commotion going on and when knocked on the door no one came. Ok, I am confused at this point because My daughter was at school, and my mom, my husband, and myself was the only people there and between the hours and 11-1. We was asleep. Then i asked can I come to the store and pick it up myself. I was told that they had to deliver it themselves, being I did my order online, so we rescheduled to have them re- delivery it again on that following Tuesday, between the times of 11 to 2. Tuesday comes and I called just to be sure they was coming. I called the first time and someone answered and hung up. I called back young lady answered and put me on hold and didn't come back. I hung up and called back she answered again and put me on hold for a few minutes and the Account Manager return to basically tell me, that they don't have me down to be delivered that Tuesday. I explained to her about the situation and told her I believe they went to the wrong house she said they did not, I asked if she was with the delivery people, she replied yes. She told me that they don't have me down for today , but she could reschedule me again to Saturday. I told her I didn't want to wait anymore, and I can't afford to pay them and go to the wash house every week, because someone didn't do their job by writing down my appointment. She told me she understand, and I replied No you don't baby and before I could say anything else she hung up on me. I called back no one would answer the phone. I called the head office to make a complaint. Someone took my complaint and told me the management would be calling me in 24 hours, and they will be the one to cancel my order and for me to ask about my refund of my deposit. I still have not received a called and they have tried to charge my card twice and I don't have no merchandise. I went on the website and chatted with someone and explain what happen and ask them to cancel my order and I was told I had to call the local store. I told them I haven't called back since the account manager hung up in my face. I got no response at first. I went back a couple days later and they cancel the order and told me management will still be getting in touch with me. I still haven't talk to anyone. So I suggest no one use Aaron's for your rent to own needs. Poor customer service and the head office don't seem to care about their...

Most terrible customer service I have ever experienced. Their team communication as a whole completely sucked. I signed my online agreement t Apr. 8. After waiting a week, I finally called them to check on my delivery and was told them they needed my ID. Upon taking my ID there on a Sunday, I was given a delivery day of the following Monday. That same Monday, I received a call stating that they were having some problems and would not be able to deliver my bed set until the following Wednesday. Also I was asked for my ss # along with 2 new references for the in store agreement I made. The next day,Tuesday, i was told my delivery would be this Wednesday after 3 even though I had spoken to a associate, Rihanna, to change my delivery time to Wednesday before 1 PM on account me and my spouse would be at work at 3. I was told my the manager Skyler that I basically had to be lying because they could not do next day deliveries on sundays. Yet the associate who set the appt was Taylor and an African American Male. As well, I was asked did I want to keep my payment date of may 1 or make a partial payment to extend it to a later date. Mind you, I have not received the bed and may 1st was and is only a week and a half away. The ma ager Skyler did not in anyway seek a resolution with me which led to me getting a refund and this morning after being told by an associate on the corporate level that personally should we not deal with this store particularly if in my shoes. Another thing, I have had service with Aaron's before in Phenix City,AL and in comparison the service there made the service here look like that of Olive Garden vs McDonalds. The manager looked completely clueless and was nonchalant to the entire ordeal. Taylor claimed she didnt remember and Rihanna was incognito during my refund. I would not EVER recommend them to...

This place is ridiculous the manager acts like she don't even want your business when you want to bundle something they don't even they tell you that they can't even do it because you didn't buy it all the same time then you order something from corporate and they send you something and you got to take it it's the wrong item and then they want you to pay for the wrong item so disrespectful so I call a corporate two or three times to tell him my problems they tell me some district manager will go ahead and get a hold of me I've been waiting too much for a district manager to call me this is just completely absurd and unheard of if you want to do good business OK, so we have to update this. I had the sheriff come to my door just now, because aarons won't contact me. An arrange, get the situation. All I wanna do is get the TV that I ordered and pay for the fireplace. That I have right now Aaron's Won't even talk to me right now I have called their Home Office several times please, if a divisional management team sees it. Please call me. You have several tickets at your Home Office on this situation. Please follow-up on it. Please someone call. I know aarons doesn't do...