Burlington — Local services in Albany

What do you do when you drive 40 to one if your favorite stores and you experience disrespect and humiliation from management and a rude online customer service rep. I felt burdened to called CS after asking management to contact a higher authority, she refused. I saw her peep her head in the lobby. Because I was on my phone and writing, management assumed at that time I was on with CS. She was right. CS rep. Spent more time talking than listening. I ended the call. I returned inside the store and the manager then told me she called her manager about the issue. I asked her why dis she not call her mgr before I called customer service, because now we have another issue. Last year I had an experience at this store that could have ignited a lawsuit, but the kindness and assistance from management had a great impact on my decision to cease. Many customers complain, but very few customers wants the burden of calling cooperations. It’s time consuming. However, I’m taking my complaint to Social Media to receive feedback on myself and Burlington employees. Thank you...

The Albany Burlington is so unpleasant the workers are so miserable looking and acting no positive attitude whatsoever in the workplace everyone seems mad or upset not a pleasant smile in the building it’s makes it hard to shop in such a unpleasant workplace the cashier never acknowledged my presence very rude, Was having a whole conversation with another girl right in front of me like I wasn’t even standing there.. They have got to do better in this place it used to be a better place to shop … I won’t be going back for a long time! They need some better management or...

I appreciate the unique items available at this establishment, however, I am concerned that it is becoming similar to a thrift store in terms of quality. The clothing items lack durability and the sizing appears inconsistent. While there are some great home décor items available, the overall store seems to be declining. Additionally, there was only one cashier working two registers, although she provided excellent service, it is evident that the staff is understaffed. In my opinion, the staff should be compensated more fairly, as they seemed to be...