The Home Depot — Local services in Albany

Update...6/14/25 "WOW! We were pleasantly surprised by all of the associates' interaction with us. SO NICE TO BE IMPORTANT AS A CUSTOMER AGAIN. Bought the father's day special $99 for 2 batteries and charger, get a free tool. I have always shopped at Lowe's in Thomasville because we didn't have a (Home Depot). Since we have moved to Albany, I have been in Lowe's and Home Depot on many occasions. I can really see a difference in my shopping experience between the two stores. Home Depot has been my savior on this big project that I'm currently working on. The guys in lumber have been fantastic. No matter what day or time I go into the lumber department to have plywood or boards cut (which is almost daily)... the following guys have gone out of their way to help me. Kendrick, Rob, James, Bailey. I have told them that getting wood cut here at Home Depot is faster than a fast food restaurant. They are always super polite and help me with the heavy plywood. Also, the older black gentleman that loads (in the lumber department) has always been helpful, too. He seems to be on top of keeping the buggys and carts out of the parking lot, if he sees you with a load of wood in your cart, he will follow you out to your vehicle without even being asked. My overall experience with Home Depot has been awesome. This store appears not to be chaotic...

The Albany Home Depot is usually clean. It's well organized and easy to learn where things are.

I did have a recent issue at the Albany, GA Home Depot, on Friday 11-10-23. The DeWalt 6½ inch battery-powered circular saw was plainly advertised on the app for $99. The app said to check the store for availability. I went to the store and asked an associate about the tool. She said they had 4. They were stored higher up, so she would have to get help to reach it. She returned and said the manager said those items were reserved for Black Friday and wouldn't be available until then. There was NOTHING in the HD app that stated that the tool was resrved for Black Friday. When I told the associate that Lowe's had that saw on sale for the same price she just repeated the manager's comment about Black Friday and HD refused to honor their competitor's (Lowe's) price for the identical tool. I told the associate to let her manager know that I would go across the street and spend that $100 over there. I was met with an air of indifference as if customer service and truth in advertising no longer matter at HD. I called the 800 customer service number. The associate I spoke to responded with the same "Black Friday" line. He was at least apologetic, but said there was nothing...

On 01/29/24 I went to the Albany, GA store to buy a roll of electrical wire. After a prolonged wait I put my hand through the gate and took the wire, put it in my cart and I continued shopping for a ceiling fan. Soon after an associate started to question us, I explained that I took it from the shelf because nobody showed up to assist us. At that point he started an argument about why the items were locked (and honestly, we don’t care why), in a rather derogatory manner grabbed the item from the cart somehow implying that I intended to steal it and walked me and my wife to the checkout. In the process I couldn’t buy the fan, and never mind that for the last two years since we moved here, we spent thousands of dollars on appliances and materials for our new home. In conclusion: yes, we are foreigners; yes, we don’t look like most of the Americans, but we are used to being looked down and discredited, so, thank you for your services and we will never set foot in your...