At Home — Local services in Albuquerque

This is not so much a review on this particular store, but rather the chain overall, including the website, I just can't figure out how to provide a rating for the on-line ordering process.

We were interested in ordering a rug on-line since even though the web presence for this store showed it in stock, when we visited the store one afternoon we found that instead there were none in stock. (No real surprise there, as inventories are probably hard to manage, but the clerk on the floor checked his data and said it showed there were 4 in stock at the store. That seemed to be a fairly large discrepancy.)

We asked if we could order one through the store and were told to go home and order on-line. Sounds reasonable, right? WRONG!

The web-site is clunky and supplies wrong information. Your choices don't "stick" (e.g. have product shipped to you) when you move to the next page. I thought I was placing an order for the rug we wanted and that it would be filled from a store somewhere else in the nation. I hadn't noticed that the "delivery" option had shifted to "pick-up" at local store, or "Next Day Delivery" which is what I selected (for fee) thinking it was coming to our address from another state.

Ordered one afternoon and the next day was receiving notifications of imminent delivery, good, right? WRONG. The delivery (with next day delivery charge applied) was for the rug pad only. The store (this store) had unilaterally cancelled the rug part of the order without consulting us!

I called the store that I had (apparently inadvertently) ordered from (it was the number on the order for to call for information on the order even though NOWHERE on the order form was the store identified!) to check on why the rug was cancelled. The clerk I spoke to, asked for the last name on the order and I was told the order was not in their system. Ultimately, she said she would have to look in some other data base because the order had been filled. ARGHHH!!!! It had only been "filled" because one of the two items had been cancelled. She also said that AtHome would not ship from another store outside of the local area to their store or our home address!!!

I was told they determined they did not have it in stock so they cancelled the order. I could have told them they didn't have it in stock, since we were there just 16 hours before and had found it to be the condition, but they evidently had not updated their inventory list, AND, the online system at some point updated the store I thought I was ordering from in Tempe, AZ to the one in ABQ.

So, I pointed out that I would be returning the pad (don't really need that without the rug, now do we?) and demanding a full refund, even of the next day delivery charge since we obviously didn't need that pad that fast without the rug. I was told they would refund all the charges. We haven't yet returned the pad (due to scheduling issues) so we will see what they actually do refund.

My recommendation? Steer a very wide course away from ordering anything from the AtHome website. If you don't find it in the store, don't order on...

The store was clean and organized, but the quality of the product is severely lacking. Cracked pottery all over the garden area, nicks and snags on furniture and pillows. Plus they marked nearly every item up $5 or more from their actual At Home prices. They put paper tape and marker all over "old" prices in their brand new store for supposed new merchandise. Posted is a picture of a tag from a basic black lamp on their central feature by the front of the store. Printed price $44.99 but flashing a light through the tag shows its original price of $39.99. These are all over the store as well. I noticed nearly 80% of their products were purposefully marked up like this with the paper tape damaging the original pricing if you try to see on boxed...

Amber and Manny and the whole crew have been very helpful and kind. I bought a chair last week. I loved the style and sat in a similar display model on the sales floor. The manager last week (I don’t remember her name) even took the chair I wanted down from the shelf for me. And another gentleman was very patient with me as I picked the perfect ottoman which was also on a high shelf. I didn’t know that after taking the chair home and sitting in it for a while my back would start hurting. I took it back and Amber graciously accepted the return. Manny even put a different chair together for me so I could give it a try! The crew at At Home Westside has made raving fans of my wife...