Camp Bow Wow Albuquerque — Local services in Albuquerque

We boarded our dog here for eight days. It is more expensive than most options around town, but we felt it was worth the price because we liked the peace of mind of being able to check on him via the webcams.

We liked the facilities and Sancho seemed to like them, too, so we proceeded with the boarding reservation process. At that time, we let the staff know that our dog, who was about a year old at this time, could be really rough and rambunctious with other dogs... they seemed to not care and just said that he completed the screening process successfully, so there shouldn't be any problems... We dropped him off as scheduled and checked on him a few times the first couple of days, but noticed after the second or third day he was not on the cameras anymore.When I called to make sure everything was going okay, they said he was having fun with the other dogs and that he just needed frequent breaks, or that the picture wasn't updating. Both of these excuses (LIES) were plausible, since he is a bulldog and we were in the mountains with sketchy internet. I also offered to have my mom pick him up early if things weren't working out--again, they assured me everything was fine.

Red flags should have gone up, but I guess I was naive. When we finally arrived to pick him up we learned the truth about why we never saw him on the webcams. Apparently on the second or third day he was there, he got into a minor altercation with another dog (they never really told us what happened) that they said was his fault and so they put him a kennel alone for the rest of his stay. No walking, exercise, contact, or anything. Just a kennel for five whole days.

My dog was sad, mopey and fearful after we picked him up, and I still feel like the worst pet parent for ever leaving him there. How can these people say they care about animals when they would do this to my dog? I guess because I was paying ~$50/day for him to be treated like that! These people are seriously disgusting and I wouldn't leave any living thing...

We have been clients of Camp Bow Wow for several years, but our recent experiences have been deeply disappointing. After getting our larger dog, Suki, we initially switched to another boarding facility that seemed better suited for her needs. Unfortunately, when that facility closed due to administrative changes, we decided to give Camp Bow Wow a second chance.

Our dogs stayed at Camp Bow Wow for two weeks in September. During that stay, they promptly informed me when Suki wasn’t eating, and we worked together to address the issue, which I appreciated.

However, the second stay in October (from Oct 4-17) was a completely different experience. Camp Bow Wow neglected to inform me that Suki was not eating throughout her stay. They only contacted me on October 15, claiming that she had run out of wet food, which was not true, as there was plenty of food left when we picked her up. They did not disclose her lack of appetite but asked if they could feed her rice and chicken, to which I agreed. The following day, they called again, saying Suki was coughing and had foam around her mouth. I immediately arranged for a friend to pick her up and take her to the vet.

Suki was diagnosed with anorexia (from not eating), pneumonia, and bronchitis. The vet informed me that she had likely been suffering for a while. As I write this review, Suki is hospitalized with no signs of improvement, and my vet bills have surpassed $5,000. Camp Bow Wow’s failure to notify me early of Suki’s condition prevented me from seeking timely medical care for her, which could have made a significant difference in her recovery.

I will never trust Camp Bow Wow with my pets again. Suki’s health issues could have been addressed with earlier intervention, and their negligence has caused immense suffering. I urge others to carefully consider their options before entrusting their pets to...

A Decent, but VERY INFLEXIBLE Kennel (Not a good fit for MID-SIZE PUPS!) We have two dogs that are right on the 35-pound division line between small dogs and big dogs. Our older pup (34 lbs.) does great with the smaller dogs (and is overwhelmed and stressed out in the big dog group - where there are some VERY BIG dogs). Our newest dog (1.5 years) was 35 lbs when I weighed her at home. Since we absolutely want them to stay together, I called in advance to see if Camp Bow Wow would allow our two dogs to stay together if our newest dog weighed 1 to 2 pounds more on the Camp Bow Wow scale. The woman I spoke with said "YES, we can probably work with that." I was VERY clear on my question and that it would be a dealbreaker if not. I also have a temporary disability with one arm. So, bringing in two dogs from across town would be a 2+-hour effort for me. I wanted to be sure. --- So, I brought them both in. Our newest dog weighs (on THEIR scale) 36 pounds. The young woman says our new dog will have to go in the "BIG dog group" because she "think(s) she is going to grow". This young woman was not willing to be flexible or honor what the other woman told me. So, on a POUND and a HYPOTHESIS, Camp Bow Wow insisted on splitting up our dogs, wasted hours of my time, and lost our dog family as customers.

I do believe the Camp to be a decent place and it worked decently for our older dog...which is why we were returning with our NEW dog. But, REALLY?!?! A SINGLE POUND and a hypothesis (about future weight gain) that splits our dogs up represents a level of INFLEXIBILITY that just makes the world feel harder.

And, for that, I give the...