Anthropologie — Local services in Allen

Horrible customer service today. The sales representatives were all just standing around and leaning on the counter around 7p Friday. The first sales associates did not know anything and could not help me (blonde hair young lady), then Terra and Essa, were not familiar with their own policy on return/exchanges bc they both told me something different and were not helpful with assisting me with my exchange. One sales associate (Essa), approached me to help dressed as if she was a stock worker with dirty nails to help me without any explanation as to what she was doing. The overall experience was below any company such as anthropologies standards that I have ever experienced. And when I mentioned I spoke to a district manager and there manager about a previous experience the two ladies rudely disregarded who I spoke to and told me to call customer service if I needed further assistance concerning my issue. Also, once I was finally checked out after being told the candles I was purchasing were 30% off and the signs advertised it, I got home and saw that Essa charged me full price $38 for each candle that...

My best friend since childhood is visiting and we spent a day shopping and hanging out together when we happened into this location of Anthropologie. I appreciated the lady approaching us and asking if we were looking for anything in particular when we first arrived, but she kept following us around as if we were shop lifting, even leaning over and looking into my friend's shopping bag from another store. It was painfully obvious. Don't put your discounted items in the back room of a store if you are worried about two well-off, middle-aged women shoplifting. Or put cameras back there or something. It is an outdoor shopping area. People are very likely going to be carrying bags from other stores they have shopped at. If you are so worried about it, don't allow them to be carried through out the store. We left without buying anything because it was so...

I had an incredible shopping experience at Anthropologie thanks to an amazing associate, Taylor, who truly went above and beyond. She took the time to individually wrap every gift I purchased with such care and made sure everything was to my exact liking. Her attention to detail was unmatched, and she truly made me feel valued as a customer. From the moment she greeted me to when she checked me out, Taylor emphasized making my experience personal, ensuring I felt special every step of the way. I even remember her wearing a striped sweater and black sunglasses around 5 PM on 02/16—her kindness and thoughtful service really stood out. It's clear that she cares deeply about creating a meaningful connection with customers, and it made all the difference. Thank you, Taylor, for making my shopping experience...