Paciugo at Watters Creek — Restaurant in Allen

I have been to multiple other Paciugo locations in the DFW metroplex, ranging from Dallas, to Plano and Frisco. When my wife and I went to this location, there was nobody there when we walked in. We had to wait a few moments for what appeared to be the only worker to come out from the back. When she did come to the front, she didn't really greet us and just plainly asked what we would like (other locations usually greet you as you walk in, and ask if you would like a sample before ordering). When we did order, we noticed that the Gelato was practically melting in the glass display where its stored. Normally that wouldn't be too big of an issue if you eat it right away. We were grabbing an order for ourselves and getting one to go for a friend about 10 minutes away. My wife had mentioned the final order was "to-go" and needed a lid. The employee handed the cup to my wife with a spoon in it anyways and no lid. When my wife asked for a lid, the worker did not say a word and practically slammed it on the counter (which cracked the already flimsy plastic lid to the point it would not snugly fit on the cup).

Summary - if you want Gelato, skip this location and go to a different one. The combination of bad service and a halfway melted product is definitely not worth spending...

I visited this evening and it was my first time. I was looking for dairy free desserts. I called first and a very nice young lady answered and gave me some info on dairy free options. I went in minutes later and got the dairy free banana gelato and the coconut milk based chocolate gelato. Both were very delicious. The banana was surprisingly an exact taste of a real banana. Sometimes banana ice cream or certain desserts have an artificial flavor. This one was on point. Both were creamy and I will definitely be visiting more often. Also the young lady that was working before closing time was very sweet and patient. There was a group of teenagers that came in and wanted to try several different flavors. She was very patient and sweet. I don't know if I have that type of patience. But Kudos to her and I will...

The gelato is tremendous, with an incredible variety of innovative tastes. Alas, service also has to matter, especially when the prices are as high as they are here. In our two most recent visits, the service has been terrible to haphazard. In July, for the frozen drinks we ordered, and had already paid for, they didn't have the milk necessary to make them: "We're just going to run over to Market Street (a nearby grocery store) to get some." Then, last night, we bought four small cups to go. They didn't have lids and refused to give us styrofoam containers to take them. "Sorry," was their...