Verizon — Local services in Alliance

This Alliance store offers little to no help. I purchased two phones, two screen protectors, two cases and a charging package kit for each. The kit included a car charger, a cord, a house charger and the plug (aka brick). I opened the container before I made it out the door and noticed that the cord was not in the container. The store refused to help me. There was 3 different ladies there that could have helped me in some way. But all they wanted to do was stand around and talk about how "It had to be in there". There was five employees in the store and only one that knew me. She was the only one who acted decent towards me. I had asked if they could swap out the charger kit that I had for another one. They told me they didn't have another one. But the employee that knows me, walked over to me to let me know that there was in fact 2 more in the back. I had to call Verizon. While on the phone with Verizon, that gentleman walk me through how to get a cord for the kit that I had just bought. He had me go pick up a cord, Have the lady who had just billed me for all my items (but refused to help me) bill it to my account. After which he credited my account the $9.99 a cost for that cord. Because I refused to leave until they helped me, the store had actually contacted the alliance police department to have me escorted out of the store. As I'm leaving the store with my items the officer was entering the parking lot. I got into my car and sat there and watched him go inside, come back out and leave. On another occasion I bought a lifetime warranty charger. I had went to Boardman to shop and bought a second charger. Not knowing the 1st one was under warranty. Then I called and found out that there is a lifetime warranty on the chargers. I was instructed to go to the alliance store, have them refund me the money, I just paid in Boardman, and use that charger to swap from my defective charger at no cost. The alliance store told me they were not allowed to help me, I had to go back to Boardman where I bought the second charger from. I've had too many problems with this particular store. These are just a few. When it's time for me to upgrade, I just call in and speak with a representative and get my new phone that way. Along with any...

If I could choose zero stars, I would. I needed to do a warranty exchange on my Google Pixel XL2. I had already been on the phone numerous times lately with the Verizon tech support and warranty Dept. All said and done I was told by the last person I spoke with that I had to go to the corporate store and that he would put notes in the computer for whoever would assist me at the store can have a clear idea of what was going on. Therefore on the same day, Oct 4, 2018 I went to the store. I spoke with a customer service representative named Taylor at this store. I told him exactly what I was told on the phone. Needless to say, he wanted to do things his way. I told him to check the notes on my account and that I was an in store customer only! He tried to push me out the store saying what I said was wrong. At that point I hadn't left the store. I called the Verizon warranty 800 number, yet again. While on the phone the tech had called the store to speak with Taylor. As I tried to tell this guy, I was supposed to be there and had to assist me again. Not one apology to me, and he seemed disgusted that he had to help me. I had my phone, original box, charger and port adapter all in the box that he told me I was to leave at the store for the warranty exchange. Which I was fine with, however I've never had to do a warranty exchange. With that being said. I received my replacement phone and only just that!! No charger, no port adapter, NOTHING! So I called the store yesterday to retrieve my charger and port adapter. Which I was told it had already been sent back out to their warehouse. I asked if they can replace said items as I was not aware that was how the process works. I was pretty much told by the person on the phone that it's "not their problem". I've never been disgusted by the lack of respect and information I should have had. I would NOT recommend anyone to this store. I would also give the representative and store an absolute F...

Stopped in this evening looking to upgrade 4 phones, all with new 2 year contracts. The salesman proceeded to basically berate me because I prefer Apple products over the Android OS (which I've had before and just don't care for, but to each their own). I asked him questions about the latest Verizon Wireless promotion and he kept smirking and telling me that I was saying was wrong. A different salesperson walked by, whispered in his ear, and then he changed to basically saying that I was correct in the first place. He then said, "I don't know how much you know about this technology type of stuff but the Apple stuff isn't very good." I guess because I'm a woman, I shouldn't know anything about this "technology type of stuff." I then told him that I actually do IT work for a living and prefer the Mac/iOS interfaces and operating systems. He continued to make comments and smirks until we finally just told him never mind and walked out. Maybe the other salespeople are fine, I don't know. But I won't go back to this store. If you go to this store and like Apple products, you may want to wait for a different salesperson. Ridiculous that he lost 4 new contracts when VZW is scrambling to attract people to long...