KAY Jewelers — Local services in Alliance

Went in “early” to get my ring checked according to their warranty. They never told me that it would then change the original dates of the warranty. Next time I go in, on time according to my original agreement, they tell me my $8,000 ring has a loose prong and chipped diamond. And won’t honor the warranty because I was late according to the new dates that changed when I went in early on the previous visit. When I called the number for corporate and asked them to follow up with me on if this is a business practice of this store or the franchise, they state they will call back within a few business days. It has been 3 weeks and no call back yet. DO NOT WASTE YOUR MONEY! Not only have I found this “Leo diamond” ring to have terrible craftsmanship but now they won’t even fix what must be a design flaw because the hardest thing I do with my hands is work all day at a computer. They won’t communicate with you when they make changes to your warranty so that you can keep it within the correct dates - was one day late on mine! Do not waste your hard earned money for Valentine’s Day or bridal sets. I will be taking my worthless ring to a real jewelry store with an actual jeweler and having it repaired. Won’t spend another dime at this store and...

I had an outstanding experience at Kay Jewelers thanks to Allie. From the moment I walked in, she was warm, professional, and genuinely attentive. Allie took the time to listen to what I was looking for and guided me through every option with patience and care. Her knowledge of the products, combined with her ability to explain details clearly, made the entire process smooth and stress-free.

What stood out most was how she made the experience feel personal — never rushed or overly sales-driven. It’s rare to find someone so passionate about customer service and dedicated to helping you find exactly what you need.

If you’re shopping at Kay Jewelers, I highly recommend asking for Allie. Her professionalism, honesty, and kindness made all...

Staff was very helpful when I needed to have my ring repaired. They made the process of sending it seamless. Unfortunately for me, my ring took way to long for the repair process. After a couple weeks of it being sent, I stopped in to see if by chance it had returned to the store even though I hadn't heard an update. I was told my ring was due back the following week. After another week had gone by, and I still hadn't received an email /call or txt that it returned, I called to check the status. At this point we were 3days from it being gone a month for service. We love Kay's but this time, the repair time took too long. I wish Id known that ahead of time or was...