Hollister Co. — Local services in Altamonte Springs

I was just shopping at this location and I found a bathing suit I really liked. They didn’t have my size in the bottoms but I came across a mannequin that was wearing the size bottoms I needed. I waited around for a minute but everyone was busy so I figured I’d just swap the Size small for a size medium so I could purchase the bathing suit. Just as I’m getting the bottoms off to switch, an employee came over and told me it’s policy they can’t sell merchandise from the mannequin. I was puzzled because I have never not been able to buy something on a mannequin. I asked if we could just switch out the sizes and the worker was rude, unpleasant and clearly irritated as he dismissed me. I offered to put the bottoms back on that I had taken off and he very rudely told me no. I have never known this policy. Truly think he was just irritated that I undressed...

I came into the store with an exchange from an online purchase. This was my 1st time shopping at Hollister. So I was confused on the sizing but as soon as Jasmin came up to me asked if I needed help? I looked at her with that yes please face! She went above and beyond to help me. Then jumped Anna with options as will and help with the exchange and then came Zac to help and make sure I was a happy with the exchange. These 3 sale reps went the extra mile! If I had my own company these 3 are what I would look for customer service! Thank you again for your help, I...

For the few times I go to shop, Hollister is my go-to! From the moment I walk in the doors there are people ready to help. My last visit Zac was extra helpful when I couldn’t find the jeans I ordered online for a new size. He made it stress free and easy....