PANDORA — Local services in Altamonte Springs

DO NOT PURCHASE FROM THIS STORE, THE LADIES IN THIS STORE ARE RUDE!!!!!!!! I went to this store to purchase a bracelet, in which there was a wait.I waited around for 20 mins, and finally got a sale associate (Rachel). I ask her about the sale and does the sale apply to the bracelet I wanted and she stated yes. She search around for the bracelet in which she wasn't able to find it. I felt since she wasn't able to make a sale, she became uninterested in helping me about other ways I can purchase the bracelet. I ask her about ordering online, she stated she didn't know and still didn't help me . So another associate overheard and told me about the sale didn't apply. In which i was upset because I felt like Rachel wasted my time. I than procedure to discuss with the the manager at the time Megan about how I was treated and she procedure to ask me "What do you want me to do about it" as she roll her eyes. I didn't want her to do anything but just have a simple apology for the sale associated rudeness . I requested to speak with her owner of pandora since pandora are franchise in which she stated that she couldnt give me that information in which was a lie because another associate gave me the corp number. The manager Megan ended up calling the cops because she felt threaten due to how I was speaking to her but I was requesting the corp number. I ended up explaining to the cop, the issue and left the store. TRUST ME THESE LADIES IN THE STORE ARE RUDE!!!!!! I not saying just to be saying but...

Stopped into this location to make some last minute holiday purchases and was stunned by the lack of customer service. You had to wait in a line to even get into the store (which is understandable it is the holidays) however once you are finally “let in” the store you are expected to immediately know what you are looking for and associates get annoyed when you take time to look around. The associate Princess that was helping my boyfriend and I was extremely rude and seemed like we were bothering her the entire time. We got an engraved necklace and she was no help at all in picking out which charm to get and what would fit on each one and the engraving was so small that you could barely even read it when it was finished. I understand the image on the iPad is zoomed in but they can at least tell you that the engraving is going to be almost unreadable. Then she quickly rushed us over to the charm section and I picked out the charm I wanted for my mom and my boyfriend was struggling to think of one that she would like as he was getting one as well. After about 10 minutes of Princess being absolutely no help at all she pulls out a booklet and tells us to look through it which was the most helpful thing she did the entire time we were there since she couldn’t even tell us what charms they had. Overall, we will shop online before ever coming back here. You work in retail, act like it or get a different job. It’s a shame, no other pandora location is like this. Avoid this location...

I was very dissatisfied after the I received the worst customer experience from the Altamonte store (#0358) I was gifted a ring that was too big and the closest store was theirs. They refused to exchange my ring for receiving a 10% discount from another store. I as well as denied my request to speak with a higher up manager (I had a receipt). I asked three times for my ring to be given back by the manager Oabun, but instead she decided to just keep repeating why I couldn't do an even exchange.(Sad thing is, I walked in with intentions to buy more product, but was immediately turned off by the poor service) I also asked if taking out a credit card would give me the same discount and she responded by condescendingly telling me thats if I could get qualified. This store has poor service. I WILL FOREVER PURCHASE FROM THE DISNEY SPRINGS STORE. THEY MADE MY REQUEST VERY EASY. BECAUSE OF THEIR GREAT SERVICE AND LITTLE WAIT TIME I WALKED OUT WITH ANOTHER PURCHASE (as originally intended). I really do feel like the altamonte store will never compare to store #0491. Disney Springs works hard to well represent the Pandora Brand, However Altamonte Store #0358 need a lot of work within their training. Thank you Disney Springs for the wonderful service. Ladies and Gents, I highly recommend taking the drive to Disney (they will not disappoint, I swear) and skipping the Altamonte store where there is Disappointment written...