Office Depot — Local services in Altamonte Springs

So my husband I just bought a business, you know the American dream! We went to Office Depot because you all are suppose to be the experts! We are starting to need supplies for office and programs and other things! We came in and bought a laptop we also got a printer I bought a few other things we came back bought some software! Took it to our shop and started to open it (never broke the seal) and realized that we cannot put that on the laptop that we bought! No where to install it! So we took it back, the first guy said no problem, we wanted to buy another printer so we went and looked at printer! The the other employee at the counter says he can’t take it back because it’s been open (Seal was never broken ) you can see where I started to open it and then stopped! I walked out had a long day we are both tired and dirty! I let my husband deal with it because he is much more calm and understanding. My husband asked for a manager and Boy Oh boy we got more then he asked for!!!! Listen I get it everyone has a bad day, but no one has ever talked to my husband in the manner that Jenn the manger did! He starts to tell her our situation and he said we bought a laptop, and before he could get the rest out she say’s ( you could have bought a hundreds things from us you still opened it ) really! Then she start to yell at the assistant in front of other customers! If this is the type of people you hire for management you should be ashamed! I don’t even care that as a new Business owner I’m out $100 and now I don’t have a local place that I can go to to buy office supplies or get advice from! So I guess I’ll start doing it with another company online! To talk to an employee let alone a customer the way she did is uncalled for! Don’t reprimand an employee in front of customers (it’s so unprofessional) and don’t treat your customers like Sh$& because you had a bad day! My husband picked up the unopened software and walked out he was mortified on the way that he was spoken to and the employee! Never again will I ever step foot in this store ever again! I will make sure I let all my friends and family know how she treat my husband and the employee! To the employee trying to help, ( he agreed it was ridiculous ) my husband never meant to get...

DON’T do business here. Thursday: I bought a very EXPENSIVE office chair, and they were to assemble it for me and notify me within 24 hrs to pick up. They told me they would call me when it was ready- but I was busy, and they didn’t call, so I called Saturday and was told it was ready for pick up. I told them I would get it on Sunday. I picked it up (but didn’t examine it closely)- it had no tags on it and they handed me the instruction booklet. I got home and noticed multiple scuffs and marks on the legs, and upon closed inspection, instinctively thought to myself “this is the floor model!!!” I started a new job the next day- so I had put it right back in my car- to return it. I went back to the store After work and walked straight to the back to see the chair that I had sampled - when I chose the chair the previous Thursday. And there was a sparking, brand new version with tags hanging from it. I told the representative at the front, showed him my receipt, and requested a NEW CHAIR IN THE BOX. He basically shrugged his shoulders, and ordered someone to bring a new chair to the front. He agreed that the chair I was given was not a new chair- but no apology, no remorse, no shame, no explanation. Wow. It was as if they had nothing to lose- to just give me the floor model- since no one bothered to assemble my chair. I will never step foot in this store again. They don’t care about even pretending for my sake- that they felt bad that one of their employees gave me a used chair? Or maybe all of them did- I am an older Woman- would they have pulled this on a male executive/professional type? I plan to do as much marketing damage To this company as one person can do- I hope it is...

I was supposed to have posters of my sister's art made here but unfortunately it didn't work out due to alleged copyright issues. Even though my sister drew the art, the character's are copyrighted so it was a no-go. And that is completely fine but.....

Initially, I spoke to Hayley on the phone. She was very helpful and told me the posters could get done and that she would notify the person coming in the next day. However, that was not the case which again is totally okay. But the next girl whom I dealt with was not so helpful. In the middle of me explaining to her that Hayley told me the posters were okay she blurts out I'm transferring you to my manager. It was really off putting because I wasn't yelling or mad and I didn't even ask to be transferred over to a manager. I was just explaining the situation but I was treated like an irate customer almost immediately. It was really off-putting and kind of awkward.

When the manager came on the phone she was extremely nice and actually explained why the posters were technically copy righted. But I did let her know that I don't know why the issue was escalated or why I was treated like that.

Despite everything I would still give this place 3 stars because aside from the one customer service girl (I think her name was Rosa??) everyone was very helpful and willing to take the time to explain protocol to me.

My only suggestion would be to train employees to handle issues on their own instead of having any small, trivial...