Walmart — Local services in Altamonte Springs

I went in to do a simple exchange and return of some items. The return went smoothly. After I did the return Terika started doing the exchange. Apparently there were some issues with the cards they use to do the exchange so she asked for some help. The two girls started trying to figure out the issue. 10 mins passed no one said anything to me Terika went over to the phone I’m guessing to check the balance of the card. She got off the phone and said the card was fine. So the two girls attempted to go through the process again. Still didn’t work. Still no communication with me to tell me what my options are. So another customer with an associate with her came up and told the third lady I didn’t see her name tag that her gift card wasn’t showing any money. So she started working with her. Finally after standing there for bout 20 mins. And I know it was 20 mins cause my boss texted me when I got to the counter at 625 and it was about 641 when I finally said look can I just leave my receipt with the clothes I am exchanging and just get my money back. Terika went to ask the 3rd lady she walked over to us and was like as you see we are having problems with the cards. I said I see that but I had been here for 20 mins I have an injured ankle that’s hurting me I just want to get my sons school clothes and go. I said can I just get my money back you have the clothes I wanted to exchange and my receipt. Yes I was fustrated but kept my tone as respectful as possible. However the third lady decided it was okay for her to get an attitude with me was like I’m trying to figure out what is going on another customer is having the same issue. That’s understandable however I been standing there for 20 mins I should be the first person who figure things out for. She continued with her attitude as she told Terika to give me my money. I then had to take my money and rebuy the clothes at the self service machine. I understand things happen but that’s when as customer service reps you come up with a plan. Especially with the customer who has been standing there for 20 mins. So not okay and had I not needed to get the clothes for my son for school I would of...

Anne, a lead/ coach that worked on 3/15/2022 around 11:15pm approached us while we were shopping in a condescending, disrespectful way. She was being defensive and rude despite the fact she had not spoken to us before this approach, simply came up to us and threatened to kick us out of the store if we didn't go pay despite the lack of store close intercome calls every other walmart makes before store close. This happened around 11:15pm, the store did not do the intercom about the store closing as every other Walmart i've been to does it, so we were not aware the store had closed since there were other people shopping about, Anne came up to us specifically and immediately threatened us and kept pointing her fingers at us, being extremely distasteful and rude even as we immediately left after she mentioned the store closed. She could have said that first, as soon as she mentioned store close we were good to go... but she approached us in such a condescending way, just threatening us and treating us like animals. I would have understood the animosity had anyone told us the store is closed prior/made the Intercom call and we had ignored it, but we left as soon as she mentioned the store closed in an arrogant way. it was such a distasteful experience.To come up to a customer and immediately threaten them without even having a conversation prior...I was taken aback by the sheer disrespect and obvious animosity Anne had towards us...every Walmart gives an intercom call when its the last 15mins before close and this Walmart did not do that and on top of that Anne did not give us any prior warnings before coming up to us in a very rude, very distasteful, very condescending way. She should not be interacting with customers unless she is properly trained to do so, if she is unhappy with her job she shouldn’t be taking it out...

Walmart is kind of like that friend who’s super helpful but also drives you a little crazy.

Let’s start with the good: the prices are almost always unbeatable. I can grab groceries, cleaning supplies, socks, a new air fryer, and maybe a cactus—all in one trip. It's a one-stop shop, and that's hard to beat. The rollback deals and clearance racks? Chef’s kiss. 🙌

The store staff at my local Walmart are usually polite, even if they’re clearly stretched thin. I’ve had a few go out of their way to help me find items or track down lost orders, which I appreciate.

Now the not-so-great parts... Self-checkout has taken over everything, and if you have more than 15 items? Good luck. Sometimes only one actual cashier is open, and the lines can feel like you're waiting to board a budget airline. Also, the shelves can be hit or miss—especially in grocery. Some days it’s fully stocked, others it’s like a post-apocalyptic scavenger hunt.

Online orders are convenient but not perfect. I’ve had grocery deliveries go smooth as butter one week, and then missing half my order the next. Returns are easy if you can find someone to process it quickly.

Bottom line: Walmart is reliable and affordable, but patience is key. It’s not luxury—it’s function over flash. If you time it right and know what you’re doing, you’ll walk out with everything you need and your wallet still intact.

Would I recommend it? Yes—with a deep breath and low expectations...