Charlotte Russe — Local services in Altamonte Springs

I felt compelled to share my experience at the Altamonte Charlotte Russe location on May 21, 2018 @ 8:30 pm. Not once was I greeted by any of the sales girls but one did manage to hit me with a hanger when trying to put clothes back. I looked at her and she didn’t make eye contact or apologize but instead continually hurried on her way with no regard for me.

Secondly, this store was in a major state of disarray. Towards the back of the store there were clothes on the floor or in weird positions on hangers and just flat out unappealing. Why on earth would you expect someone to buy something from such a messy place??

Lastly, another complaint I need to make is about the condescending loud sales girl who feels the need to announce the closing time every 10 SECONDS. Not minutes, seconds! I know you probably hate your job but don’t make your company lose money because of your rudeness. I’ve spent hundreds of dollars online this month alone with this company. This was my first trip to the store. I honestly can say because of 2 rude staff members working in this store, my recent purchase...

Horrible customer service!!! Charlotte Russe in the mall was not good at all. First the woman running the fitting room was not polite, then the same woman from the fitting room was standing with the woman at the cash register while I was trying to check out and they ignored me the whole time. It was nearing closing time and I was trying to check out and get out of the mall before everyone started to leave, but the two women working in Charlotte Russe (the cashier and the fitting room attendant) completely ignored me and preceded to have their own conversation glancing at me while I waited in front of them at the register for at least 5 minutes. I have no problem waiting as long as you acknowledge me standing there. Absolutely horrible customer service, I didn’t get to check out as they would not help me so I left my things on the counter while they watched me leave. Cannot stress how awful the customer service was at the Charlotte Russe. Will not...

Honestly I used to love shopping at Charlotte Russe but not after encountering the manager that checked me out yesterday I will never go back there again. I was returning a pair of mom jeans not because they didn’t fit me but because I didn’t like how they looked… well the manager proceeded to tell me “oh no honey you can’t fit a 9 in those you need a 13” A 13!!! I’m not even close to a size 13 like I said the 9 fit I just didn’t like the pants. I’m just so insulted that someone felt the need to tell me my pants size when she has no idea who I am. Females tend to have body issues and having another female insult them like that is disgusting if you work in retail you should NEVER tell anyone you think they are a bigger size you want the costumer to feel welcomed not embarrassed. I will never be shopping here again and I will make sure to spread the word so other people do not shop here....