Halpin Music Company — Local services in Alton

Was told this was the best place for instrument repair, so I loaded up my son's sax and made the trek from Highland before work. When I arrived they were not open and wouldn't be for two more hours! However, a nice gentleman saw me pull in and came out to tell me they are working on having this corrected on Google and invited me inside to have the repairman look at the sax anyway. Quick turnaround and the sax is in tip top shape for a great price. To top it off, the staff who were present when we picked it up were very helpful showing us what we needed to buy without selling us stuff we didn't need, and even showed my son how to use the reed for the first time! We are just starting for the first time with a fifth grader in band and our younger son won't be far behind. We will definitely be Halpin customers for...

3 weeks, to have simple repair done. Repair tech in Centralia is discriminatory against people with disabilities, and is a hateful man. He refused to work on my horn after it had been in the Centralia shop for two and a half weeks. They never called me about anything, I had to call them every time to find out any information about my horn. Left several messages that was never returned. Ended up having to have my horn worked on in the Alton shop, I had to to drive TWO and a HALF HOUR OVER 200 MI and pay full price for a repair with no discount even after the tech in Centralia was belligerent and derelict in his responsibilities to fix my sax after it was there for over...

Bad experience. Our band teacher left my daughters instrument there last Thursday. They never even touched it and her band recital is tomorrow. Their representative never bothered to contact the school or teacher. We drove all the way to Alton and took it to Miller's Music on Swansea. He got it fixed enough to be ready for band recital that night! What a miracle worker. Halpins said it would take them weeks to get it fixed. OMG!

The clerk at Halpins offered an apology after I mentioned the situation. Nothing from the owners themselves. We don't treat our own customers that way, speaking as a business owner. Sad to say, some businesses...