Taco Bell — Restaurant in Alton

This used to be a favorite to pick up deliveries from. The people were always nice in drive-thru and the order was ready relatively quick. Something seems to have happened in the last week or so. While instructions for delivery still say to use the pick-up window, and the drive-thru itself has no other exits, employees have begun citing a new 'store policy' that mandates all Doordash orders (Including in store pick up for customers themselves) have to enter the lobby and wait. When I was told this, I was very confused, as the contract between Doordash and (Merchant) very explicitly state that Dashers are allowed to use a drive-thru, as long as the merchant has one. Someone else came on the speaker box and VERY rudely told me that any orders through Doordash have to come in, and it didn't matter if it was against the contracts. I was told I could sit in line until I was able to leave, then I could park and come in to pick up the order that was sitting ready. By the time I made it to the window to leave, I had already contacted support, who confirmed that Taco Bell is indeed in violation of the contract that the corporations of Taco Bell and Doordash signed. Thankfully, support cancelled that order and still paid me, and said that they have filed a report for breach of contract on this location. The real kicker? As I pulled around the building, someone walked up to the lobby door to find...

Update 01/20/20. I visited the store after work and ordered Nacho Bell Grande with no beans. What I received was extremely disappointing. As the picture shows there was very little meat and the dish appeared to be thrown together. Unfortunately, I didn't discover this until I arrived home at approximate 11:30p.m. Needless to say, I was not going back out in 19 degree weather. So the following day, armed with a my receipt and a picture of my meal, I returned to the restaurant. I was initially meet by a young lady, who appeared indifferent to my poor customer experience. Sensing my frustration she advised her manager. The manger did not even address or approach me, she instructed the young lady to have Sarah another employee to address the issue. Now, first of all I'm very familiar with Sarah. She has excellent customer service over the years. She is always polite, either in the drive-thru or at the counter. Sarah immediately and pleasantly addressed the issue. I was given a new meal with a smile. Sarah would be a credit to any company where she worked. Sarah gets ⭐⭐⭐⭐⭐. The first employee and the manager get ⭐. I will change my original rating from four stars to three stars. End of update. The service was fast and the food was delicious. The young lady working the drive-thru was...

What is really sad is i have heard this was a good taco bell to come to. Please, i want to know why my food was as cold as my beverage. Why is taco bell so bad now? I ordered literally a deluxe cracings box, large baja blast and 2 simple tacos! How is it my beverage was as cold? Please tell me how this happens! The store was busy! Thats normally when they are cooking. My sister comes here and talks about how much better this location is from the one on route 3 across from circle k in east alton. Is this place being managed by the same people? Please tell me again just how when i had to wait 20 minutes in line before i could make my order how my food is cold as the beverage? I just got home i ordered my food and i will be demanding my money back in the morning. If anyone is coming to Alton for any reason and looking for a quick grab. No taco bell location from Alton to Granite City is worth the wait, time and hassel! I absolutely demand my money back. Also this was my first time at this specific location and turns out ive been duped into thinking this was the better of the 2. At least east alton would put the food in...