The Home Depot — Local services in Alton

Edited with new information:

Dropped by an additional star. A few days ago the brand new dishwasher that we had gotten installed the same day as the refrigerator flooded our kitchen. We tried calling in and were redirected to a Home Depot repair line who told us that they don't send teams out to inspect issues with install and the best they could offer was to sell me a replacement part once we figured out the cause of the flooding. We called again to the store and we were told that we should've still been under warranty and that we'd have to call the manufacturer directly. We didn't have that kind of time, given that our kitchen was flooding faster than we could dry it up. We called an emergency plumber who came out and inspected the issue. Turned out the Home Depot installers didn't include a required rubber washer onto the water line connection so the water line was pouring water out. We put a rubber washer on it and the problem was fixed and hasn't leaked again since. We wouldn't have had this issue if the dishwasher water line had been installed correctly.

My brand new refrigerator was about $3,700 and arrived with three dents, one with damage to the stainless steel gloss. We were put in a difficult situation and told that the only options were to either accept it as is with the dent with no discount for the damaged product, wait an indefinite amount of time for a brand new fridge to be delivered and set up a new install date (which doesn't work since we already moved out our old fridge ourselves yesterday since the sales rep forgot to add the old appliance haul away into the fridge delivery request) and even at that they couldn't guarantee the next fridge would be perfect either since the drivers said every fridge they delivered today had dents, or to request a replacement door but that the issue with doing so was that replacement doors couldn't be requested by color so our black stainless fridge could end up with a single regular silver stainless door, which looks a lot worse than just a dent. So we had to accept it as is, which means our brand new fridge is damaged on day one and we've been given no real option to seek compensation or a fix if we want a fridge in our kitchen for the next who-knows-how-long. Then, during install, they scratched up the side of the fridge along the cabinet. What gets me the most is that originally we had planned to buy the fridge store model because it was 20% off, but they refused to deliver it and install it for us because "they don't deliver store models" and we had no way of transporting the fridge to our house. At this point maybe we should've just gotten a U-Haul rental and moved the 20% off store model ourselves. If we're getting damaged "brand new" product anyway it would've been nice to get the discount we...

DON'T BUY APPLIANCES FROM HOME DEPOT!! If I can save even one...The HD protection plan is a scam! We paid $126 for 5 years on a GE washer. It's a Third party plan, Allstate/Squaretrade - they don't tell you that, of course. Our washer started glitching after 2 mos. Completely stopped working after a year, a month and a half ago. We still have no washer. HD protection plan made us find our own local repairman after 3 weeks of a runaround because "they had no one in our area to service it." After they sent someone out once before! Our local repairman said it's a $500 job and if they offer to replace it, do it, because if you wait a few months and have issues again, they'll prorate how much they pay you for it. HD protection offered to reimburse us for it, but have given us a runaround ever since. I've literally called every day for over a month and have gotten nowhere, a different spiel every time by different reps who barely speak English. They try to wear you down so you just give up and don't use the warranty you paid for. We haven't seen a dime. It's a scam from start to finish. Home Depot will do nothing about it. In conclusion, we lost $800, including the $126 for the "protection plan," because we now have to buy another washer. The HD protection plan people you have to file a claim with and call, just take calls, read from a script, repeat themselves over and over, and lie to you to get you off the phone. They resolve nothing. I had 3 repairman and a local appliance store tell me Home Depot sells major brand appliances, but they're not actually the brands anymore, they're knock-offs. Yet they still charge the name brand price. The repair guys also said they work on Maytag, Whirlpool, GE, LE, etc., constantly, especially the ones sold from Home Depot. They said these appliances are being made to last 3 years tops now. They said they rarely work on Speed Queens and that's what they recommend. We got less than 1 year out of our GE washer. It's been an absolute nightmare. If you need a washer, go with a Speed Queen! So worth the extra money and they come with a FREE warranty on every model up to 5 years. If you need an appliance, go to a local appliance store. Stay the hell away from Home Depot! P.S. two years ago we bought a John Deere tractor from Home Depot in Alton, after 3 uses, the transmission went. It was a summer-long process of having it fixed by John Deere. I wouldn't feel confidant buying a hammer and nails...

THIS STORE DISCRIMINATES AGAINST FAMLIES WITH DISABLED CHILDREN 😳

This store does not have a Caroline’s cart. For those of you that may not be familiar with this type of cart. It is a cart made to help disabled children travel throughout the store safely. It is not motorized and has a 5 point harness to ensure safety. Many Home Depot’s have these carts they are a supporter of the Caroline cart. I have a disabled child and asked the store if they had one, they did not. I told them what it was and spoke with the manager Mary. She stated that she thought it would be a great addition to the store and thought many customers could use this.

I explained that it’s safer for kids than sitting in the back of the cart when they out grow the top of the cart. It’s also used for adults with disabilities not just children. Let me just say yes they have motorized carts, however some disabled people can’t use the controls , so the Caroline cart is a great safe alternative. I followed up a week later with several calls. Nobody returned my call. I called again and was unable to reach Mary the manager for the third time. Phillip stated he was one of the managers and stated that they did discuss the cart in a meeting and at this time it’s bout corporate not paying for the cart. This seemed unlikely to me so I called corporate and spoke with customer service on 1/26/23 the woman stated that absolutely not, corporate would not have stated that. She said she would call me back within 48 hours. No call back after a week I called and I was told by a customer service man named Louis that he would have the store manager reach out to me. He also said if the manager said no to the cart then that’s where it stands. I told him that it’s a safety issue. The hold message for Home Depot states” Do not let kids ride in the back of carts as it is unsafe. Home Depot cares about the safety of its customers and the next generation. “🤔 I thought how ironic is this message considering the safety of its disabled isn’t important. Alton LOWES does have a cart, as well as Target, and Walmart. I closed my Home Depot Account today. I encourage other family's that have disabled children or adults to voice your opinion and have a voice for those that may not. My child is nonverbal autistic and I am her...