Burger King — Restaurant in Alton

I would not recommend eating here unless you want to be “offended” by being called a name you do not prefer to be called. Came from the gym to get some food with my fiancé and the cashier asked what I wanted while calling me “hon” at the end. I politely stated she did not have to call me that name and would prefer she did not. She took offense to it and continued the order. I go to the first window and she again stated how much I had to pay by again calling me “hon”. I corrected her again to Not call me that name. She said “okay” and gave me my receipt. As I am waiting for my food, pink-haired, unprofessional offended cashier came to the window and asked if I was offended. I stated No. The cashier then proceeded to state how it’s only a word of endearment and hospitality and did not apologize or anything. She then stated “well I don’t like you so have a good night” and walked away while flipping me and my fiancé off. She then was talking so loud to the point where my fiancé and I could hear her voice through the closed drive-thru window. I am pretty sure she was talking ill of me and my fiancé. She complained and took offense to it by explaining the situation to her colleagues. A nice young man came to the window and apologized for the occurrence. I told the young man that I no longer want my food and I only came here to get food, not pick a fight or anything. I sometimes went to this location because the food was good, but now, I will no longer come here if the owner of this establishment hires people that are rude and unprofessional and should just quit their job if they cannot work with customers in a well-mannered setting. Or just in general hate their job. WOULD NOT RECOMMEND TO ANYONE to eat here and spend money if you want to be disrespected and wronged for only wanting to be called “hon” by your partner and not some stranger at a restaurant or anywhere else. Very weird behavior and...

Walked in at dinner hour from the hotel right next door. I walked in the main entrance and after arriving to the counter I realized the staff had blocked off the dining room from the front door with a row of chairs. I moved one of the chairs to approach the counter to order and was told by the very rude young woman at the counter that she had the dining room blocked off for a reason I should have walked out and come in through the other door. I apologized and explained I didn't see the chairs blocking until I got right up to it and she said in a very rude voice " well you still should have walked around to the other door ". I said the door I walked through was unlocked .So she expected me to walk all the way back out and then go around the building to the other door. I would like to mention it was raining. So instead I walked back out the way I came in and walked across the road in the rain to Wendy's where they were very friendly and were allowing their customers into the dining room at dinner hour to actually order food and eat if they wanted. I don't need that attitude. Who blocks off their dining room in the middle of suppertime . Very bad business practice not to mention employees are very rude I've had terrible service before at other Burger Kings so no...

03/14/2025 5:00 pm

Food is usually great and the employees are usually nice on my visits.

I did not rate food on this review because I didn’t actually even get the chance to get past ordering.

Pulled up to order and as soon as the girl started talking I knew she was not happy about working there.

Everyone has bad days so I decided to try and order anyway.

The entire time she was rude, short and straight up talking to me in a way like I was bothering her for even coming there.

I asked if they had any kid meals because I could not find them on the menu and was met with a snarky response once again.

Right then I decided to put the car in reverse and drive 15 minutes to the Burger King in Bethalto.

The experience in Bethalto was exactly what the Burger King in Alton should have been.

Shift manager was very apologetic when I called to inform her what had happened.

She deserves 5 stars and a raise for being professional, apologetic and...