The UPS Store — Local services in Amarillo

This was the worst experience I have ever had with any company ever!! My son was buying a house in California and was in Amarillo, Tx for work. He had to sign the escrow papers by 10/31/17. He went to the UPS store at 9:00 am and a older lady was helping him. She was not being very nice (like she was being put out) Our escrow officer called her to send her the papers in an e-mail. When she opened it up to print it, it asked to put in her password. She told my son she could not do that. That she would get in trouble. So then the escrow officer faxed them, my son said the papers were all a mess. He was at the UPS store until 5:30 pm! RIDICULOUS!!!!!!! 8 1/2 hours for her to print escrow papers have him sign them. Then he paid $104.00 to overnight them to California to his escrow office. It was supposed to be there by 11/1/17 10:30 am. I called the office at 10:40. THEY WERE NOT THERE! My other son is a driver for UPS so we sent him the receipt with transaction #. He looked it up and it never even left Amarillo, Tx. Needless to say I am going to try my hardest to get his $104 back!!! SO DISAPPOINTED ABOUT THIS WHOLE SITUATION!!!!!! On another note I would like to say our escrow officer said the lady working at the UPS store was not very helpful and couldn't believe he was there for...

I have never been more displeased by a mailing company. The ladies at this location are extremely RUDE and also lazy. I received notice my package was sent here. Came with the tracking number, they were very unsuccessful at locating said package. Even after I called UPS and got delivery confirmation and also contacted original sender and they also show package was delivered. I left, no package. Spent 2 days contacting UPS and Seller, each time showing confirmation of receipt of package even with the person that received the package. I returned today to again try and receive said package. The lady working was EXTREMELY rude and did NOT even attempt to look up my package. Some poor new girl tried to find out buy was ignored as was I by the other worker. I am now convinced that the workers at this location are not only RUDE and Incompetent but may also be thieves. Not only do I now not have a package but am now going to have difficulty getting a refund since both UPS and the seller show the item was delivered. Might I also say how frustrating it is that no actual humans answer...

The UPS Store is the complete mobile office solution for the independent worker that requires complete office support functions that are necessary for successful business activity. The UPS Store offers superior customer service along with impressive technical support for the independent worker as well as the emerging entrepreneur. Your success is the support that the UPS Store associates can offer you as your emerging business functions develop. The services that they can offer you are private mail boxes with 24-hour access and complete shipping and receiving, including boxing and packaging, printing, and document shredding and sales promotional product and document development with expert technical guidance. This UPS Store is an excellent place to do business and a positive experience in every way. Your future is now, and your support is here for...