Sushi House — Restaurant in Amarillo

This was such a horrible experience. Granted, I didn’t get to taste the food, but based on my experience alone I will never be back. I placed my to go order with the host and hostess at about 5:03 or so, which was two hot appetizers and two sushi rolls, and I gave them my name. I was told it would only be about a 15 to 20 min wait, so I went and sat down on a bench in the waiting area in view of the host/hostess stand. I waited for about 40 min until 5:45, and then I went up to the stand and told them to just cancel my order since it had already been 40 min. They asked for my name again and then pulled out my order from a cubby on the side, which they never called out or told me was ready. When I looked at the receipt it said it had been completed at 5:09…so I waited there 36 min past the time my food was ready, because I had never been told that my food was ready and no names for the orders were ever called out. I told them I didn’t want the order since the food would be cold by now since the appetizers I ordered were hot apps, and they asked me if I was sure I didn’t want it. I told them I had never paid for it, so I was fine with not taking the cold food. They never offered to remake the food for me or give me a discount or anything. So due to that horrible experience and customer service, I will not be...

First of all, they brought a soup right after we sat down without us requesting it. That was very nice! Second of all, Lucky (the waitress who took care of us) was great!! He was super nice and helpful! The service was also super fast. We ordered dragon and rainbow rolls, sushi house, sticky rice beef jerky and another roll which was not on the menu ( it was a salmon wrapped crab with strawberry). All these items we order were very tasty. We have no complain about the taste or the freshness of the ingredients. They did good job on those. However, the chopstick they provided was not comfortable at all! We are both very good at eating with chopsticks and we struggled with those ones. Second of all, the rice in the sushi was not sticky enough to stay tight. They easily went a part. Also the toppings kept falling off each time when we grabbed a sushi. Also, we ordered spicy mayo and it was not a spicy mayo. Plus when we first come we sat on the bar. Guys you should really renew those chairs. They are super uncomfortable. You guys can be a 5-star place with this staff and food quality but please change your chopsticks rice and bar chairs!!! If someone is reading this from the restaurant take...

Not very good For the price I paid,($26 for both rolls. 15 for the crunchy roll and 9 for the philly, higher than the menu online) I recieved inconsistent amount of ingredients in each bite and rice that fell apart very easily. They charged me for extra sauce, which im not opposed to but I asked if they were extra over the phone and was told no, and the philly roll tastes way better than the crunchy roll. The one that cost me 6 more dollars is the lesser tasting one. It is surprisingly very sweet, and kind of mushy in the mouth, not very crunchy. I was not told the price at the end of the take out order which I thought was ok because their menu is posted online here. But everything was 2-3 dollars...