Zanna — Local services in Amherst

I used to shop here because I could find high quality, durable footwear, particularly the brand Dansko which is great for arch support. A few years ago I waited for their Dankso sale (because Dansko is very expensive and I’m on a tight budget) and bought some sandals with arch support I tried on in the store with the help of a sales associate. When I got home and actually tried to wear them, it was clear the stitching on the inside of the straps is was rubbing against my skin and painful to walk in and therefore useless. I went to return them and was told (rudely) all sale items are final sale, as though I should’ve just known this information (after all, there is a tiny sign sort of near the register that’s the size of a postcard you could easily miss if you’re looking at the person cashing you out during your checkout and not a tiny plastic thing on the counter.)

Not only is it bad business to have non-clearance sale items final sale because you should stand by the merchandise you sell, but you’re telling someone who just dropped $140 dollars at your store that they’re stuck with shoes that hurt to use because of a very customer-unfriendly store policy. I pushed back enough that they let me do an exchange for a different pair of Dansko shoes, probably because the original pair literally caused pain and I was revving up to tell them exactly what I thought of their policy, but it still shorted me about 30 bucks in store credit which I can’t even use, as nothing there costs that little and I’m certainly not going back for something more pricy and giving them another cent. They lost my business that day for good, but I hope they feel pleased about scamming a woman out of what little money she has.

PS. Don’t sign up for their email mailing list unless you want to be spammed into oblivion with marketing emails and completely unnecessary weekly updates about their...

In 1999, my daughter started at UMASS and I found Zanna's. Even after she graduated in 2005, I continued driving 110 miles one way 2x per year because I loved shopping there. Amy (no longer there) was great-she got me to wear clothes I would never have picked for myself. I felt special and valued-it was an event. After Amy left I continued going even though it was never the same. With the new management, I now feel marginalized, un-appreciated, meaningless. There are plenty of boutique stores in the metro boston area, but I felt a loyalty to Zanna's and I continued to make the trek. At this point, it is clear I am not a valued customer so I will no longer be shopping at Zanna's as there are lots of boutiques in the metro boston area. I do miss the Amy days- Zanna's just...

Zanna is by far my favorite place to shop. The clothing is not only beautiful and high quality, but the service is outstanding. Every time I have gone in, whether it was for a special occasion or just for fun, Amy and her staff have gone out of their way to get to know what types of things I was interested in, presenting me with exquisite choices. Although I would not have ordinarily gravitated toward what they offered (my selections can be rather conservative), I was always very pleasantly surprised to find that this clothing looked great on me. I have gotten numerous compliments on every outfit I have purchased there. This is clothing that continues to look good and make me feel good year after year. I will continue to go back to Zanna...