Alpine Jewelers — Local services in Ammon

This is a review of their customer service only and poor isn’t low enough. My family and I have a long history with Alpine Jewelers including my wife’s wedding ring and a plethora of misc jewelry, although slightly over priced I patronized them for their service and integrity: I no longer will. For my birthday my sweet heart wife brought Alpine Jewelers my Citizen watch asking that the crystal and band be replaced. They told her that it would take about 6 weeks and cost roughly $100.00. After a grand total of 20 WEEKS and $120.00 later I got my watch. During my 20 week wait I experienced nothing but sheer frustration. I was led to believe my watch was in 2 different places at the same time multiple times, I was told the parts were on back order multiple times and I almost always received the run-around when I’d call. I’m from Blackfoot and drove to I.F. several times concerned about my watch’s where-about and they couldn’t even tell me a proper time line for the watch (i.e. brought in X date, shipped to Citizen Y date, parts back ordered Z date, etc etc). Unhappy with my service I requested to talk with the “manager” who, I felt, just blew me off and didn’t take my concerns seriously. I also requested that I be called with a simple update (i.e. “Hello Mr. Sorensen, your watch isn’t ready”) weekly multiple times and I never once received a call except when they called to tell me it was done; the first time. I again drove to I.F only to find out it wasn’t done. The second phone call I received was them telling me it was done; the second time. I scheduled my watch pick-up when the “Owner” would be present because I wanted answers. On the 6th trip to I.F. I finally got to see my watch and pay full price for the repair and to have my talk with the “Owner.” After voicing my concerns and frustrations he told me that this happens on a regular bases with “watch repairs” and showed no resolve in fixing the problems or remedying the astoundingly huge gaps in poor communication. I told him my weekly phone call idea and how a 30 second call every week would have kept me appeased and he flat out told me that that would never happen (at least he was honest and frank). I told him I would never do business with him again and I would ensure that I would refer anyone I could away from his operation. He again showed little concern and didn’t even offer a discount on the watch repair. This review is literally the 4th or 5th review I’ve ever written which should tell you I was really not happy. Please don’t...

I had never been into Alpine Jewelers before, but I was in Ammon, and needed an additional link put in a bracelet, so I went in. I asked the man working behind the repair counter if he could add an extra link to make the bracelet a bit larger. He took a quick look, and snapped back that he didn't have anything that would work, the bracelet was too heavy, and told me to just use an old shoelace to tie it together. All he needed to say, was that he didn't have anything that would work, without adding his sarcastic comment. That was rude and unnecessary. I will never go back to Alpine Jewelers, and will make sure all my friends know what a low class, inferior jewelry store it is. They have absolutely no idea what customer service is!

I have been a customer of Ingrams for over 20 years, and have always been impressed by their quality merchandise and their outstanding customer service. I will never go anyplace else. I thought I may have saved some time by going into Alpine Jewelers since I was right there, but will never make that mistake again. And, Ingrams did indeed add the additional link to my bracelet, and were more than happy to do it, and there was NO CHARGE.

Thank you Ingrams for your continued outstanding service.

Shame on you Alpine, you have much to learn about working with the public.

Karen...

They were very helpful and patient while we browsed. They never pushed or pressured. It was very nice to be left alone to consider the purchase, but to have them available to answer any questions. They sized the ring quickly and cleaned it beautifully. We are definitely going to Alpine for all our jewelry needs.

Update: 11/2/16 one of the small diamonds fell out of my ring. I called to find out how much it would be to replace. Come to find out, my ring has a lifetime warranty! Not only did they repair it, they checked all the other prongs, had it cleaned, and back to me all in the same day! I haven't once regretted choosing Alpine and they will forever be my go to...