Douglas J Salon — Local services in Ann Arbor

I booked an appointment through class pass, which is a memebership that uses credit on your account to access yoga classes aswell as services like hairdressing or manicure. When i was about to check out the Salon had never heard of this and made me pay on top of having used my credits. I would of never gone to this hairsalon if i could not have booked it through classpass. I left the salon not really knowing what my hair was like as i can't see behind my back and kinda felt anxious about the whole story. Once i got home i realised that in addition to had payed double i also had un unfinished haircut.

The person who cut my hair was sweet but she didn't do what i asked and came for ,which was trimming my ends in a straight line/cut.A very basic haircut. My hair was tied into a bun when i arrived,i untied them ,she didn't brush my hair and just said, "we gonna do a rough cut". Never heard of this and was very skeptical but though she knew what she was doing. OBVIOUSLY to cut hair in a straight line you have to untangle them first so you know that all the hair will be in a straight line.Just like when you cut a basic bang,you have to be very precise and not gonna cut it while the hair are all messed up right ? Otherwise is will look everything but straight. Well the result is that it isn't straigh and there is strands of uncut hair sticking out the ends...

Anyway,i tried to contact the manager without success, only had the customer service attendant on the phone who first proposed me either a re-do or a refund.As i don't live here and don't trust anyone in this hair salon to cut my hair again i accepted a refund. After a few days,as i heard nothing back from the manager confirming me that they would process a refund,i called again to have a different person on the phone who assured me that only a re-do was possible and not a refund.Basically giving me then a different answer. For me it was unacceptable concidering that they had me waiting with my unfinished haircut for days,as i thought i had to come to the salon to show them the result in order to get a refund.

By now i still have no news,they are apparently super busy.By the way,when i showed up for my appointment there was zero clients.

I can't believe how this salon is handling his clients and not giving a good...

I've been going to this salon for 5 years. While the colorists and stylists don't stay very long, most people I've worked with have been fantastic. I most recently was going to Talisa for color and Mackenzie for hair cuts, and they are super talented and lovely to be around. But just this week I had a shockingly bad experience with a woman who was assigned to wash and blow dry my hair after my color was done. She was obviously agitated about something, and was "arguing" with another person while I was at the wash sink. I'm a very calm person, but I felt physically assaulted by her incredibly rough manner - causing me physical pain - and her response to my discomfort was unprofessional. I felt like she was trying to break my neck on the sink. I literally ran out of there in tears with wet hair (after paying). This is usually my happy place - peaceful, relaxing, and a rare time to splurge and treat myself. While the women at the checkout desk were apologetic, it wasn't enough. I can't go back to a place where I felt traumatized, and I was incredibly disappointed with the whole experience. I was so incredibly excited about my appointment that day, and it was horrendous. While I do fully recommend the experienced colorists and stylists and I love Aveda products (I've been using them for over 20 years), I would be wary of the people they hire there. This woman will likely hurt someone else, and in fact someone said they saw her do it before. I'm sad I have to move on from this salon, but I can't imagine having to walk in and be around that woman again, and I was disappointed at the way they dealt with the situation. I know losing one customer isn't the biggest deal, but I feel I need to share this experience because I don't want someone else to be so...

I didn’t have good experiences in my three visits there! Here is a brief report.

In my first visit, my hair stylist, Becky, refused to highlight my hair and claimed my hair didn’t pass a test and warned that bleaching would damage my hair. Based on the test which I never really understood what they did in that, SHE DECIDED ( yeah that’s funny! Instead of me she decided) to just color my hair. I told her three times that I do want a brighter color than my natural hair and she ignored every time and DID WHAT WAS EASIER FOR HER. Sounded like she was trying to avoid what she did call as risks without even paying attention to WHAT I WANT. Finally, it ended up a jet back color even darker than my own hair. During the coloring process, I kept telling her that I was not happy with it and again there was no sign of responsibility.

When I complained, the manager set an appointment which made me more disappointed. She treated me arrogantly while pretending she wanted to solve the problem. She suggested going several sessions (!!!!) to correct the color!!! Due to her bad behavior I refused to continue that process.

But I took the suggestions and did several deep conditioning treatment myself to hydrate my hair but again in my last visit they claimed my hair didn’t pass that crazy test again. To prove them wrong, I went to another salon and colored and highlighted my hair exactly what I wanted.

Take home message: NEVER trust those people that set unreasonable, and absurd guidelines that are not worth it. I am attaching photos to challenge that magic tests!!!!!!

If I had this chance to give them zero star, I would do that not because of the quality of the work but the unfriendly treatment of the management and staffs!!!

I...