Van Winkle Mattress Company — Local services in Ann Arbor

If you ever need a mattress in the Ann Arbor area, Van Winkle is the place for you. We bought two mattresses on two different occasions from Van Winkle, and in both cases we were extremely satisfied, to say the least. This place is all about the service. The owner, Ken, and his children who also work at the store, are the nicest people we have met. They are professionals and they provide all the information you need. They will help you choose the mattress which is best for you, even if it means selling you a cheaper one. Unlike many businesses around, they are genuinely interested that their customers be happy and satisfied, and they will go out of their ways to make that happen. For example, when we had a problem with our Sealy mattress a year after we had bought it, all it took was a quick phone call to Van Winkle, and the very next day (a day before Christmas!) Ken paid us a house visit to check the mattress and see what the problem was. Not only that, he also took upon himself (although he absolutely had no obligation to do so) to talk to the manufacturer and try to help us with the situation we had. Needless to say that a few days later we received a phone call from Ken and the problem was solved to our utmost satisfaction. Bottom line - this is a great place, with great people, who provide great service, and sell great products. If we ever need another mattress, Van Winkle will defiantly be our first...

If you're shopping for mattresses in the Ann Arbor area, Van Winkle is a must stop. The owner Ken is no pressure, no rush. He takes the time to talk with you, get to know you and is sincere in his conversation with you. He wants you to get a mattress that will suit your needs, not what will beef up his bottom line. When I stopped in Ken spent an hour with me, giving me a crash course in mattresses and some general life tips. I ended up not buying a mattress from Van Winkle, but only because Ken didn't carry the brand I was hoping to buy again for an additional bed in our home. Ken had encouraged me that if I was able to find the brand I already had and liked, to get it! If he had that brand in his inventory, it would have been a no-brainer to buy at Van Winkle. But, alas. Anyways, when you stop at Van Winkle, you're rewarded with a generous offering of mattresses and a salesman who in an old school way genuinely wants whats best for you, even if that means he encourages you to shop elsewhere because he doesn't carry that particular brand. Seriously, 5 Stars for Van Winkle! Ann Arbor is lucky to have a mom&pop shop like this with a salesman who's heart is in...

I spent $1200 on a new futon frame and mattress. Within a month, a piece of the frame has broken off -- they're working with me to fix it, but I'm disappointed in the quality; the piece in question should have been solid wood, rather than glued together. Also, I regret my purchase of the memory foam-topped mattress; although the one I tried in the store felt good, after just a few weeks it's become soft and saggy, so you get a lot of pressure points digging in from the frame. (This was the second most expensive mattress they sell.) Bear in mind that they have a no returns or exchanges policy, so caveat emptor. You might end up with something that doesn't meet your expectations, and no recourse.

Edit: Upgrading this review from 2 to 4 stars; when they came to fix the arm of the futon frame, they mentioned this review and offered to let me switch to a new mattress; I ended up going with the wool filled version. I appreciate their flexibility; it would be nice if they instituted a real return policy rather than going...