America's Best Contacts & Eyeglasses — Local services in Apex

All the staff there are polite and nice, the manager KB and two salesmen John and the other salesmen who wear glasses are very nice. Also, there is another young men who wear glasses who are very patient, friendly and knowledgeable with your clients. They all treat clients nicely and patiently except Catherine.

Catherine has very bad customer Service and bad attitude all the time that I have never seen at any other places. My family and I purchased 5 glasses at once. I came to pick up my glasses, Catherine was the one assisting me. I told her that the glasses size needed to be adjusted because I felt big on me, then she adjusted with a very bad attitude. I asked her again to adjust my glasses a little bit more. She was very impatient and she asked the other salesmen to do it for her. The salesmen is the tall one who wear glasses and his desk is near by John. The salesman was very nice and patient, he helped me with my needs.

While he was helping me. Catherine was very rude and she spoke in front of me and she said "Her face has problems, it's not our glasses problem!" She was assaulting me and abusing your customers. First, my face doesn't have any problem and I didn't say your glasses have any problems. Second, your job is to help customers to meet their needs, I just ask you to adjust size. Catherine didn't help me but assaulted me in front of me and laughed at me. This made me very uncomfortable. After that she was still complaining about me. If my family and I do not come back to your store again. This is because of Catherine's bad customer service and discrimination. She doesn't even know how to offer customer service, being respectful is the most basic thing in customer service. Understanding client needs and offer help based on client's needs is your responsibility. She doesn't know how to provide customer service and do her job. Moreover, she doesn't want to do her job.

The other salesmen who were very patient helped me adjust the size. I found my two glasses only have one cloth. So I asked the salesman if he could give me another one. Catherine was extremely rude and yelled at the salesmen, "We don't give any glasses cloth no matter how many glasses you bought!" She was very mean, I only talked to the salesmen, he was very friendly and nice. I was happy to come into your store, but at the end of the day Catherine ruined my day and made me feel very uncomfortable. She made me afraid to go to your store again. Because she assaulted me, language abused me and was very mean.

The other day when I called her back, she picked up the phone still with a bad attitude again. If Catherine continues to treat your customers with this bad attitude and disrespectful, this will make your store lose a lot of customers!! She needs to learn from the beginning how to have normal conversations with people and how to respect...

We visited the Apex, NC location in 12/2024 multiple times. We selected them as they were in my husband's vision plan. During the first visit, my husband saw the optometrist. The doctor was running late as he was eating lunch when the appointment began. My husband has low angle glaucoma and uses prescription eye drops which the optometrist told him he did not need to use (we disregarded this advice as they were prescribed by an opthalmologist.) We went in a couple days later to select eye glasses. After spending over a half hour selecting frame options, we were told that we could not place an order that evening as it was too close to closing time and the only licensed member of the staff had to leave. The next time we arrived 2 hours prior to closing and again spent a half hour selecting frames. We were ordering 5 pairs of glasses so this was a time consuming task. Once we were done, we were told that we could not place an order because there was no one licensed working at that time. There were others in the shop selecting frames as well. The staff members were apologetic and said it happens frequently and they were frustrated too. They cannot sell glasses which affects their earnings as well. They should have told the customers when we walked in the store instead of letting us waste our time. The next day, we went in mid-day and I asked if anyone licensed was working. I began to calmly explain what had happened previously. The woman working at the front desk was extremely rude and raised her voice and asked if I was saying it was her fault. I had never implied that it was her fault - she had not been there previously. The licensed staff member came out and helped us order glasses. She was competent but she never apologized for our previous experiences or for the behavior of the rude woman working the front desk. When my husband went to pick up his glasses, there was only one guy working and he told my husband that he could only adjust 1 of the 5 pairs that day even though there were no other customers in the store. My husband took his 5 pairs home and adjusted them himself. There are many other options for optometrists and optical shops and we will go elsewhere next time. America's Best clearly does not consider customer...

A summary of my experience trying to pick-up contact lenses I ordered weeks ago:

Me: calling to see if contacts ready for pick up Operator 1: how can I help you? Me: Could you please check if my contacts are ready for pickup? Operator 1: Asks me for my contact info to confirm my identity, etc Operator 1: it appears they are not here yet. Let me place you on a brief hold while I look into this. Me: Ok

After a not so brief hold of waiting listening to on hold messages

Operator 2 (completley different operator): how can I help you? Me: uh... I was just talking with someone else... I am trying to pick up my contacts..? Operator 2: Asks me for my contact info to confirm my identity, etc Operator 2: it appears they are not here yet. Me: Ok but wait I am almost out of contacts. When will they arrive? What am I supposed to do in the meanwhile? I am blind without them Operator 1: Let me place you on a brief hold while I look into this and look into getting you sample contacts Me: umm ok

After a not so brief hold of waiting listening to on hold messages

Operator 3 (completley different operator): how can I help you? Me: uh... I swear I am relieving groundhog day... proceed to explain previous 2 exchanges I need contacts... Operator 3 Asks me for my contact info to confirm my identity, etc Operator 3: it appears they are not here yet. Are you looking to get contact lenses? Me: yes. I am running out of contacts. I wear dailies because of allergy issues. Can you at least give me samples while I wait for your delivery? Operator 3: we cannot give you samples since we've already given you samples (note for me: I had been waiting on their order so long that the samples ran out) Me: Are you kidding me? Because of a problem on your end, I have to go blind? Operator 3: Ok let me put you on a brief hold while I resolve this...

... to cut the long long story short, the sample they gave me was a single pair of contacts. Not dailies.... even though I need dailies as I get allergies (protein buildup). I still do not know when my actual $600 order of contacts will arrive.

America's best?...