Ross Dress for Less — Local services in Apopka

I’ve been shopping at the Apopka location for many years, and unfortunately, this was by far the worst experience I’ve ever had.

When I entered the store, I was shocked to hear the store manager, Liz, openly gossiping near the last register at the exit with an employee named Q (also known as Winell, who identified himself as the loss prevention officer) and another employee named Nickelson. They were speaking negatively—loud enough for customers to hear—about a fellow employee. They mocked him for being too “extra” and “aggravating,” despite saying he had high numbers because he greets everyone. It was extremely unprofessional and uncomfortable to witness.

As I proceeded to check out, the service only got worse. Nickelson was rude, unwelcoming, and clearly uninterested in assisting. When I asked for larger bags, he told me they wouldn’t fit and made no effort to help. I had to bag my own items while he stood by with a clear attitude and a frown on his face.

This experience was deeply disappointing. I no longer feel comfortable shopping at this location and will not be recommending...

DISRESPECTFUL AND RUDE wish I could give this store no stars. First of all, the clothes has more quality than the staff you people chosen to work at this store. Do you people train your staff to argue with the customers? Parris, for instance VERY RUDE AND DISRESPECTFUL. It surprises me because if you go to any of the surrounding Ross stores it's different. They make you want to spend your money. Well, thank God I dislike the things I bought and now I have to take them bk. Lourdine, is another staff that was very rude, really couldn't count and spoke some things in creole. I believe when customers are spending their money and there is a problem NO STAFF should argue back and forth with customers, just call the store Manager. Furthermore they're too young and untrained. That particular Ross don't need my money anymore. I WILL NEVER GO BACK...

Ross is a fantastic place to go for clothes shoes bars of bath soap and a few household stuff. The quality of clothes and shoes are so much better than Walmart with everything about being they don't fall apart after three washers. The service is always friendly and the cashiers are so much faster. This day and age you've got to spend your money wisely instead of throwing it away well at Ross's you will definitely be spending your money wisely. You can buy six bars of soap from Ross's innocent and they'll Outlast eight bars of the stuff you get at Walmart because there's so much bigger and smells so much better. I always get the gardenia set the rose sent and the sandalwood sent when I...