Corner Home Medical — Local services in Apple Valley

BEWARE! Make sure to look at yelp reviews before going here too! They are much more accurate **Update. Nikki called to rectify and I asked the socks now be shipped to me. I'll report back to see if they actually make it to me. Based on other reviews, it seems unlikely.

This was by far the worst customer service experience I’ve ever had. I needed a pair of prescription compression socks—a basic product—but somehow this took 4 trips and weeks of my time to get them - guess what? I still don't have them. On each visit, Rodney was incredibly rude, unhelpful, and condescending. Seemed as though I was inconveniencing him. I first stopped in with an electronic Rx, but he refused to help until I printed it, even though the printer was right behind him and he could have extended an offer to help. I do not have a home printer. Days later, after finally getting the Rx printed via a friend, I returned and waited over 15 minutes while Rodney did nothing but type in silence and avoid eye contact. This became the norm for the following visits - both he and his colleague ignored those coming in and focused on their screens. He told me it would take a few days for approval, and I left without socks...again.

When they were finally approved, I returned, only to be told they didn’t have the right size and would need to order it. This is after he reviewed my insurance information and RX for 20 mins while I sat there. Another week lost. I had to leave for vacation the next day so I couldn't even get back for another 5 days if I wanted to. After I returned from my trip, Rodney called and said the socks were in. Stopped in to get them and Rodney couldn't find them!! He then turned it into not even remember ing if he called me or not. I said you did, promise, we spoke on the phone buddy and was so bold to ask if I had evidence? Did I have a voicemail? NO, WE SPOKE! He was dismissive and rude again, not acknowledging his part in me STILL not having socks. Then he told me "it's not my fault you needed a special order!!!!" LOL - it was a medium! You had to order bc you were out of stock, not because it was a "special" order. In what world is a medium special order?!

I told him to cancel my order, remove me as a customer, learn how to treat customers (maybe a training course for their staff?) The final straw was when he and a coworker laughed as I walked out with my daughter. The other woman at the front was no better at acknowledging clients. I saw several times people standing there looking lost and needing help. There prime clientele is elderly people with mobility or breathing issues. Can you imagine if they were treated this way? Needing a ride each time, not understanding the system, insurance, first time needed a scooter or walker. UNREAL.

This poor treatment has cost me weeks of time, frustration, and now I won’t be able to get the procedure I needed by year’s end. I’ve never experienced such a lack of professionalism and respect. I would advise others to avoid this location and drive to a different store. Please have a...

After having a very poor experience pre-surgery shopping at the Bloomington location for many medical supplies including a $1800 lift chair and not expecting to need a Rollator post spine surgery I found myself in the area when my driver was on errands so I thought perhaps I would try this location before going to my favorite competitor source the next day. The store is nicer but the staff is again subpar. I overheard/witnessed three different customer experiences while I was patiently awaiting my turn. Ugh. All the employees acted like they hated their jobs and displayed underwhelming sales/customer service skills. Dealing with the elderly takes a superior skill set. I am a 48yr old degreed professional and I would never employ the people I have encountered with this co. They don't have common sense, few business reasoning skills and their customer service skills all define them as inept. They all need re-training and a new on-site or a frequent drop-in rotating mgr. to ensure service delivery and operations are up to par. Nicki attempted to assist me and I knew 95% more about multiple products than she did! I decided on a fancier rollator unit and asked for pricing. She didn't know it. Finally she looked it up then proceeded to hassle me about insurance and refused to contact my insurance company to ensure coverage unless I was absolutely committed to buying it. What? If a customer asks you for a quote you don't argue and refuse because it actually causes you to exert yourself. You win the customer over with service B4 the sale! My goodness. I had to utilize my skills to mentor customer expectations and what service is expected. Finally she made the call. She then stated that I couldn't get the product for a week as they only get deliveries 1x week. When I inquired if I could pay now and drive to the warehouse 30+ min away and pickp it up she said that they don't allow such. Fulfillment options...a big fat zero. What a backward business model as customers need medical & mobility supplies asap. My driver showed up and he overheard the situation and shook his head in disbelief. She handed me the quote, I remained professional and left without purchasing. I immediately threw the quote away and purchased my Rollator on Amazon receiving it lightening fast vs wait another day to shop around. I love my $320 Nitro Rollator and refer everyone who inquires and compliments directly to Jackson Medical if they prefer in-person, quality assistance or Amazon if they don't need assistance. Had my delivedriver Servicebeen able to take me to Jackson that day I could have avoided the aggrevation. The training is stellar at McDonalds perhaps you should recruit new staff outa there! Two different locations, two strikes...no third strike Corner...

Ordered two pair of compression socks on October 12th. I called a couple times to check on them and was told they will be here soon or tomorrow, this was probably early November. I called on November 11th and was told they were being shipped from Bloomington to Apple Valley and they will call me soon (within a day or two.) On November 19th I called again to check on their status and was told they did arrive in Apple Valley but one pair was the wrong color.

I am beside myself with this company. A similar thing happened when I ordered last year. It took FOREVER to get the socks. They were supposed to send socks to Apple Valley. The socks got left on a desk in Bloomington. It seemed like it was months before I got the socks.

The customer service rep's are always nice on the phone, BUT I can't ever seem to get the product I order in a timely manner and I always have to be the one to follow up and ask what is going on.

The other thing that is extremely frustrating is that I can't contact the Apple Valley store directly to check to see if the product is there. The call gets routed back to Bloomington. I sit on hold. Wait. I get forwarded to a customer service rep and then they have to call Apple Valley while I sit on hold again.

I was using a different company to purchase these socks in the past but our health insurance took that place off their list--who knows why. I wish I could still use that place!!! Incidentally, I would get our socks within 1 week of ordering them at this other place which was even closer to my home. They made it so easy to place an order, pick up an order in a very timely manner and to pay for an order.

At Corner Medical even the billing is very difficult to understand. Last year, I remember having to make follow up phone calls to understand why the EOB didn't match the bill and to find out why it was billed to another name on the EOB.

I would not recommend this place to anyone. I will certainly use a different company next time even if it costs more. I'd be very concerned if you need equipment in a timely manner based on...