T-Mobile Authorized Retailer — Local services in Ardmore

Walked in on Wednesday, great in person customer service! Things turned bad quickly!! I was quoted a price for product and activation. They told me to go ahead, pay activation (seems backwards, right?), they'll mail me the product. I should receive in 1-2 days. After paying activation, no product was available for the quoted price, only double or triple cost!! I asked for refund, paid cash. Told I had to contact customer service to get refund. Customer service kept telling me she would credit my account or put it back on my card. Again, paid CASH, and wanted to terminate any account due to misinformation. Supervisor was MUCH MORE HELPFUL. He called the store, manager agreed I could get cash refunded on Friday. This took 3 hours from time I walked in, to the time the Supervisor had a resolution for me. Paul was awesome. I walk in on Friday, can't refund me, different day than transaction occurred. Called Customer service AGAIN. 45 min later, got my cash, left the Sims card there. Today I get a bill for mobile internet WITHOUT ANY USAGE. I called customer service, and they still have my account activated, AND kept trying to push the no longer wanted product!!! I am EXTREMELY PUT OUT AND FRUSTRATED WITH THE ENTIRE EXPERIENCE. Fortunately, customer service DID say they saw there hasn't been any usage and will forgo the bill as well as terminate the...

The actual people here was great they did everything they could and was allowed to do. TMobile it self isn't so great calling and chats for their support is a horrifying nightmare and you'll for sure be paying a extra 100-200 dollars or just outright losing your device. from day one never got the offered promotions for joining never been allowed upgrades for the entire time I've been with TMobile been years now just to keep service working you have to contact their support monthly otherwise you'll go days even weeks without any cell service for where you live at even. With 5g and 5guc areas youre only getting on average of 50-80mbps several weeks of less than 15mbps. I would recommend this store just not TMobile. They refuse to help resolve or fix service issues in areas that have been reported on multiple times for over a year as well they use tactics to distract you and to get done with you asap they have timers like fast food restaurants majority of them are not even technically inclined enough to walk someone through any advanced troubleshooting outside of did you unplug it and plug it back in. Non of them was capable of comprehending extensive network diagnostic tests logs indicating they had network issues in first place.

If they're you're only option this store is great. But I recommend avoiding TMobile...

Called the store beforehand to see if they had a certain phone in store since others were sold out, was greeted on the phone very rudely but was told they had the phone, I said could you tell me what colors you have have by any chance, she answered with a huge sigh of annoyance and said to call back in 15 minutes and then she would see what they had. 1.5 half later I show up to store and the 2 girls working inside the store rolled their eyes as if they didn't want to help. I told them I was approved for an upgrade but my phone had been damaged but i had filed a claim w/ tmobile earlier and was approved for a JUMP and instead of paying deductible for repair to pay the 99$ deductible for an upgrade at checkout and the girls both said they can't help because they can't take my phone and I would have to file a claim. Which I had the email of the approved claim and the email said to visit a store and at checkout I would be charged the 99$ fee. They said no their store would get charged for my phone and I can't upgrade it that way. But I clearly had the email and claim number telling otherwise. This was the only store around that had the phone I wanted in stock. I am not sure if they knew what to do or not but they were 0 help and very rude about the...