Express Jewelers — Local services in Arlington

I met Raul approximately three years ago when I was helping my brother in his pre-proposal adventures. My brother knew exactly what his bride-to-be wanted. The issue was finding a jeweler that was honest and fair priced. So I did what anyone else would do when looking to make an extremely important and costly purchase. I took to google. I read reviews of a few different jewelry stores in NOVA. I visited a few and I’d say approximately two gave me a positive feeling. Thankfully a friend referred me to Express Jewelers and my brother and I didn’t look back. Raul dedicated a lot of time to us and made us feel like his only customer during our first encounter. Raul’s partner Donald was also extremely knowledgeable and helpful. All around great family business. My brother and I can’t thank Raul and Donald enough. Since then I’ve referred several friends and coworkers to Express Jewelers. It’s only been positive and great reviews since. If you’re looking for jewelry, watches or need a good laugh pay Raul and Don a...

Kept my ring for several months, about 4; for a simple repair. Paid $260 and got it back the same way I gave it to him. I sent it back and it looked like the diamonds were glued, one is still wobbly. And one of the small diamonds are missing. Not a very good jeweler. This experience definitely turning fraudulent and scamish. Not happy at all. People pay 3-5 times what jewelry is actually worth just to get ripped off when a simple repair is needed. I rather have a refund than to refer this place for business. Very deceptive a jeweler that offers repair to jewels and precious metals should be able to deliver proper services on those types of offers in repairs. This is behavior of someone that does like their job and is not very reputable in this industry. I always dislike making negative reviews but this stinks and people shouldnt have to deal with businesses that are scamish.

Thanks for the refund...

Had a challenging experience working with Express Jewelers and all in all, I would not have gone there if I was doing the whole engagement/wedding band shopping experience again. Rings turned out beautiful, although the engagement ring setting was a slightly different style than what we had picked out originally. We also were repurposing some family jewelry and didn’t get back the unused diamonds without multiple phone calls from me. Part of the reason for the lower rating is due to the appraiser. Something didn’t make sense in it comparatively and we ended up going to a completely independent appraiser afterwards and the values and sizes of the diamonds were found to...