Parc Rosslyn Apartments — Local services in Arlington

I am so happy to be moved out from Parc Rosslyn. Unfortunately, this was a bad experience for my family and we all very much looked forward to the day we moved out. Giving one star is generous. We had issues for months with no hot water. Showers would go cold almost instantly even though the apartment has tankless heaters and should not have that problem. During one attempt to fix this problem, the maintenance man broke the seal behind the master shower and the apartment had water flooding through the bathroom, a closet and entryway while we were out for the day. As a result many of the tiles cracked and broke. The fix for this was taping cardboard to the tile for 6 months while we lived there. We also had our own car towed. The building is “secure” but there is access given to a tow company to come in at any time and tow vehicles. The company does not need a member of staff with them when they enter the parking garage. The only thing they look for is a plastic tag in the front window. Our tag had fallen (unbeknownst to us) and was on the driver side of the car. Yes, it was in the car and we had no idea it had fallen. Even though we had provided our vehicle make, license plate number and all of our contact information, this was not used to determine if our car was parked legally or not. I was never given a satisfactory response to why the apartment collects this information if it is not used to verify if a car should or should not be there prior to towing. I called to have my filter changed when it looked like the picture below. The building clearly lacks proper maintenance care. Mail was left out unsecured as were packages. Our mailbox was open several times when we went to check mail. While it is a nonsmoking building, there were also issues with smokers in the building and also the smell of weed. This smell wafted into our apartment and it was quite disgusting. The way this was dealt with was by putting flyers up reminding residents it is a nonsmoking building. There are 3 elevators and you cannot use the stairs to go up to your floor as all the doors are locked. You can only use the stairs to exit the building. Often, one elevator was out of order. If someone was moving in and an elevator was reserved you could wait quite some time. I hope that these issues are addressed and others don’t have to go through the experiences that...

I have only lived here in the time of COVID. I think the management adjusted to life with this virus as best as they could. They've put in mask recommendations and elevator capacity restrictions (if people want to follow them). The gym is restricted to 3 people at a time and it's like having a private gym as long as you're a planner and get on the schedule. The patio is open. The pool hasn't opened since we've been here and that's kind of sad since it looks pretty great. *one has to sign a waiver to access these amenities but that's a part of life now 🤷‍♀️

The customer service of the individuals working, or more like hiding out, in the leasing office since I have lived here has been mostly poor. They didnt really feel helpful or receptive when I have needed their services so I pretty much only work with the front reception desk and I had a good talk with the Manager one time. I reccomend if you have issues that you should work with the front desk and then escalate as needed to the manager if the leasing office is unreceptive or not resolving your issue.

The reception desk has been fantastic, friendly, and extremely receptive to everything I have ever needed. They know my name!!! And I know theirs too! It's so nice to be greeted by name. Shirley even knows my dogs name and greets her too. Charmaine and Shirley are the two shining stars of this place. They work the front desk while their coworkers get to hideaway behind locked doors. They answer the phone, intake packages, escort people to access the gym, schedule the gym, schedule the loading dock, handle food and package delivery drivers of which there are SO MANY DAILY, act as the front line/filter for all the issues that the tenants face, and I am sure that's the tip of the iceberg and that they do so much more.

They smile and help even when they are probably tired of handling everything. I am thankful for their tireless service and hope SL Nusbaum or Greystar takes note of these two hardworking individuals. I get NOTHING from writing this review, I am not sponsored or receiving any perk, this is my opinion, I have lived in another apt building in the courthouse/rosslyn area and I liked this one better but that's only one apt for comparison so take...

Parc Rosslyn is an incredible place to live and anyone who says otherwise has a personal issue. I’m on my 5th year here and had nothing but positive experiences from the staff,. Monique at the concierge desk always greets me and anyone that walks through the front door with a smile. Monique has always gone that extra mile into helping residents in this community. She always helps me with my packages to makes sure I get my packages which is a big deal for me. Monique is always positive and vibrant every single day. It’s so nice to be greeted at any time of day with her radiance! I have had nothing but great experiences with her. The Maintenance guy named , Levi has been so wonderful to attend to all my apartments needs. He always takes the extra time to make sure there’s nothing else I need. He’s so welcoming and friendly it makes you feel totally safe to have him in your apartment. I couldn't ask for a better Maintenance man, thank you Levi!! The gym is always exceptionally clean!!! The pool is clean with a wonderful roof top view. The clubroom makes it nice to hold children’s birthday parties or even events for your guests. The clubroom also has a beautiful view of downtown Washington DC while your playing a game of pool or watching the big screen tv , also WiFi access, oh and the fireplace and balcony, are very nice too! Parc Rosslyn Apts hold resident events like a cook out, Christmas celebration, forth of July party and always having something for the kids like movie night, lego night or even game night which everyone can get involved. It’s also nice to mingle and meet your neighbors there as well. I’ve only had positive experiences here. Oh I forgot to mention the lovely patio with the big nice stainless steel grills. And sofas and umbrellas to relax under. You really have a lot that you can do here, which is fantastic! My apartment has the historical view of the Washington monument and the Capital.. Can’t go wrong with that. I can go on and on about why I like living here but you’ll have to see...