Davis Home Furniture — Local services in Asheville

We bought a leather couch and love seat from Davis Furniture in 2016. As we were paying for the items, floor manager T. Hogan, told us about a warranty that was for 5 years. He told us the warranty from Safeware would cover pet damage. Since we had a special needs dog, we purchased the warranty. In September 2020, the recline handle broke from the mechanism. We started a claim. A claim repairman sent by Safeware came out to the house to assess the damage from the pets and recline mechanism. While here (and never wearing a mask), he told us that he would order parts to have the issues fixed. When we hadn’t heard anything from the repairman, we called Safeware back. We were told that the claim was denied. We were told that the warranty did not cover damage (pet or other) over time and had to be a single event. Mr. Hogan never told us that, just pet damage was covered. We told Safeware again that the recline mechanism was damaged and they sent the same maskless repairman to the house. He told us the same song and dance of ordering parts. Weeks went by and still nothing. We called Safeware again today and we’re told that it was denied. We questioned about the recline mechanism, the representative had to look for a bit and found that part of the claim. Once again, Safeware will get back to us on the repair. DO NOT purchase the warranty from Davis Furniture. It is not what floor manager Mr Hogan promised us. And by the way, the $4500 love seat and couch wound up being poor quality. The leather started pealing, which also wasn’t covered by Safeware. We wish reviewer, Shan W, good luck with the warranty, if she ever tries to make a claim. This has been...

Unfortunately, we have had a pretty bad experience with Davis Furniture. We bought a dresser and nightstand, in early September, after moving into a new house. When we bought the nightstand it had a small scratch on the front. We were assured that the scratch would be fixed, before the furniture was delivered. From that conversation, it has all been downhill. The original delivery date was canceled and extended out another 2 weeks. Then when the furniture was delivered, the scratch on the front had not been fixed. I then called the store on 3 different occasions and left voice mails, which were never returned. I then called a 4th time and spoke with someone. This person obtained my information and told me that the sales person would call me back; which did not occur. I then contacted the store through Facebook messenger. Someone from the store contacted my boyfriend, asked him to send a picture of the scratch, and they would figure out how to fix. That was 2 weeks ago that they received the picture of the scratch on the dresser and we have yet to receive any response. My boyfriend attempted to contact them yesterday, to which he was told someone would call him back. At this point we are beyond frustrated with the lack of customer service. The furniture should have been delivered with the scratch fixed to begin with, but going on close to 2 months without a resolution is...

HORRIBLE FOLLOW-UP...Actually NO FOLLOW UP. We recently moved to the Hendersonville area and were furnishing a new home we purchased after selling our existing home, "furnished". There were a couple items that the vendor website showed being sold at Davis Home Furniture. I contacted the local Asheville store and spoke with Lynn. I even provided her with the exact product numbers and she said "no problem, I will get you a quote" That was over 30 days ago and I even contacted her again within a week to see if she had an update on the quote...NOTHING. I have been in outside sales most of my career and if I managed my customer base like this, I wouldn't have a business. Apparently my business is not needed because Lynn didn't even have the common courtesy to call me back and at least state she didn't have an update or she couldn't get the product. I contacted Tyson's in Waynesville, had a quote within the same day and delivered 2 weeks later. Davis Home Furniture needs to wake up because there is way too much competition in the furniture industry to treat your customer base like that. Maybe some additional training with their sales people...